About Us

APA is a leading Australian energy infrastructure business. We own and/or manage and operate a diverse, $21 billion portfolio of gas, electricity, solar and wind assets. Consistent with our purpose to strengthen communities through responsible energy, we deliver approximately half of the nation’s gas usage and connect Victoria with South Australia and New South Wales with Queensland through our investments in electricity transmission assets. We are also one of the largest owners and operators of renewable power generation assets in Australia, with wind and solar projects across the country.

We employee more than 2000 people across Australia and know that they are the key to our success. We are committed to a diverse and inclusive culture, where all our people feel safe, valued, and trusted to do their best every day to deliver our vision to be world class in energy solutions.

The Opportunity

We now have exciting opportunity available for an ITSM Specialist to join our Information Technology team in Melbourne, Sydney, Brisbane, and Adelaide on a Permanent Full time basis. We will also consider job share arrangements, part-time and flexible work arrangements such as compressed working.

Reporting directly to the Infrastructure Operations Manager, The ITSM Specialist - Change Management role will play an integral part within the IT Service Delivery team and the wider IT Service & Operations team.

The role will ensure all Change and Configuration management processes are documented, published and adopted by all IT and OT teams. Responsible for the upkeep of end-to-end processes, the governance of these processes, ensure that APA IT systems are compliant with APA’s security policies, standards and security and risk reporting requirements

Key Responsibilities

• IT and OT Change Management
• Engage with stakeholders to Streamline processes based on Business Requirements
• Monitor and review all IT and OT Changes daily and drive process hygiene and compliance
• Chair CAB and Weekly Change meetings to ensure all Changes are reviewed and approved/rejected by the appropriate stakeholders
• Work with IT Suppliers and Vendors to ensure process alignment and reporting
• Develop and schedule Change reports on Change KPIs and trending
• Improve the overall Change Management processes to add value to the wider business, drive down unauthorised changes, minimise failed changes etc.
• Input into other Service Management areas such as Incident/Major Incident, Request and Problem management where necessary
• Flexible to take on initiatives in other areas of Service Management where necessary
• Escalation management: manage first level escalations from stakeholders on Change Management process, escalate to Service Delivery lead/manager as appropriate
• Reporting of findings and findings dashboard from security reviews and penetration testing activities
• Reporting of security and technology risk profiles including Key Risk Indicators (KRI) / Key Risk Areas (KRA) data via ServiceNow dashboards
• Continuous Improvement and automation of KRI reporting
• Engaging with various system SME’s and system owners to design, implement, and remediate security controls (patching, security review findings
• Health, Safety & Environment:
• Comply with APA Group policies and procedures in anything that they do or require, in order to ensure a safe workplace.

Your Background

• ITIL v3 or v4 Foundational certificate (Must have)
• ITIL Release, Control and Validation or equivalent (Desired
• Formal qualifications or bachelor’s degree in Engineering or Information Technology.
• 5+ years of experience in IT operations, Change, Security, risk and assurance reporting, or equivalent
• 2-3 years’ experience managing Change and Configuration management processes in complex IT environments
• ServiceNow: hands on experience from a Process Owner role – ITSM and ITOM
• Managed/ Chaired CAB and Change review meeting
• Capability to develop ServiceNow reports/ dashboards
• Good understanding on Service Management best practices
• Experience working with ServiceNow/ ServiceNow partners on system enhancements and bug fixes

About the Team

Technology underpins everything we do at APA from helping connect millions of Australians to essential energy sources every day to achieving our net zero ambition - and the capability for our people to make this happen.

To help APA power ahead, the Technology teams is focused on enhancing APAs technology offering and providing innovative and progressive technology that enables APA to become world class in energy solutions.

This is an exciting time for the team, as well as a period of significant change. We need people who are courageous, nimble, and ready to make an impact – change makers and risk takers.

Working at APA

APA is an equal opportunity employer. The safety and sustainability of our people, community and environment is our focus. We embrace diversity in our people to ensure our workforce is representative of the communities that we operate in.

APA provides you with access to targeted career development programs, competitive remuneration, employee benefits, and work–life balance and wellbeing programs. APA also have an inclusive parental leave policy that supports all parents throughout their parenting journey.

Applicants must be eligible to work in Australia to be considered.

Sound like your kind of career? We’d love to hear from you.

Role closes 21 November 2022 Role Reference number 3074

PD is available on request by emailing recruitment@apa.com.au

Visit us on apa.com.au/careers or check out our APA Technology LinkedIn page to find out more about the team you will be working with.