At Aristocrat, our mission is to bring happiness to life through the power of play. As a Player Support Representative, you will have a key role in providing outstanding support to our players. You will ensure their gaming experience is truly remarkable. This opportunity allows you to join a multifaceted and driven team where your efforts directly influence player happiness and our company's growth. If gaming excites you and you enjoy working in a collaborative environment, this role is ideal for you!
This position will be 3 pm to midnight, Monday through Friday
What You'll DoProvide accurate information and support regarding customer accounts, products, and services
Troubleshoot technical issues across computers, tablets, and mobile devices
Handle live chat, email communications, inbound calls, as well as occasional outbound calls
Communicate promotional offers and updates to VIP customers
Identify, advance, and provide feedback on service issues or customer concerns
Maintain strict customer confidentiality and data security standards
Uphold what we value and remain current on internal processes and protocols
Meet daily performance targets (approximately 70 customer contacts across channels)
Adhere to SLAs, including responding to chats and calls within 45 seconds
0-2 years of customer support or call center experience preferred
Be at least 21 years of age
High school graduate or equivalent experience required; some college coursework preferred
Strong problem-solving skills with the ability to think critically and resolve issues efficiently
Excellent written and verbal communication skills
Strong interpersonal skills with a customer-first approach
Comfortable being camera-ready while working
Advanced computer proficiency, including Microsoft Office; typing speed of 90+ WPM preferred
Experience troubleshooting computers, smartphones, and tablets
Diligent with strong grammar, typing, and data entry accuracy
Ability to work independently with good judgment and discretion
Highly organized with strong time management skills
Capacity to excel in a dynamic, high-demand setting
Previous technical support experience is a plus