The Operations Enablement Manager is responsible for leading a team of Business Analysts to deliver data-driven insights, reporting, and tools that support the Technology Services organization. This role drives the development and optimization of reporting solutions, executive dashboards, and operational models that improve field service efficiency and labor planning. Using company-approved platforms such as Power BI, Airtable, and Tableau Next, the manager translates complex data into actionable insights that support strategic decision-making. This position plays a key role in enabling scalable operations, improving cost efficiency including cost per EGM, and supporting revenue-based headcount growth.
What You'll Do
- Lead and develop the department responsible for operational support, including Business Analysts, while driving operational planning, performance management, and initiatives to improve organizational efficiency.
- Own the operational enablement strategy for Technology Services, leveraging reporting, planning, and performance management tools to improve productivity, scalability, and business outcomes.
- Take charge of workforce planning, capacity strategy, labor optimization, and resource planning processes that enhance business development and improve operational efficiency.
- Partner with senior leadership to contribute to planning for growth, organizational decisions, resource investments, and operational priorities.
- Lead cross-functional operational excellence initiatives that deliver measurable improvements in productivity, efficiency, resource utilization, and service delivery performance.
- Accountable for operational performance outcomes enabled through workforce, efficiency, planning, and programs that improve operational efficiency.
- Own department-level operational strategy and performance outcomes for Technology Services, with accountability for productivity, utilization, cost efficiency, and scalable growth across the organization.
What We're Looking For
- Bachelor’s degree in Business, Operations, Analytics, or a related field; equivalent work experience will be considered.
- 8+ years of progressive experience in business operations, operational excellence, analytics, workforce planning, or field service operations, including leading cross-functional initiatives and organizational planning efforts.
- 3+ years of people leadership experience managing professional-level teams and driving operational results.
- Strong working understanding of Microsoft tools, Airtable, Power BI, and Tableau Next.
- Demonstrated ability to build, maintain, and improve data reporting tools, leadership dashboards, and business operation models.