Lab Engineer

Franklin, Tennessee
Full time
Posted
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Aristocrat
I.T., digital & online media services
5,001-10,000 employees
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We're pioneers in our field and relentless in our pursuit of excellence. Aristocrat is an ideas company at heart, which means innovation is embedded into every aspect of our business. Whether we're designing sleek new cabinets, premium game content or award-winning systems, we apply fresh thinking and creativity to deliver the world's greatest gaming experience, every day. With cool new titles, such as Game of Thrones TM, Sons of Anarchy and Lightning Link along with our award-winning app Heart of Vegas, we're continually pushing the bar of creativity.

The Software Lab Engineer works in a Kanban based software development environment in creating robust platforms and innovative gaming products for current and emerging markets. She/he is responsible managing the software lab which is made up of Electronic Gaming Machines and Servers. Some of the responsibilities include constructing and configuring Electronic Gaming Machines (EGMs), running tests & reporting results, ordering lab equipment & supplies, and managing lab inventory. This position also works with the Automation, Quality Assurance, and Development Teams by providing technical support (equipment, network, firewalls, etc.).

What You'll Do

  • Troubleshoots and diagnoses EGM components, configuration, and network connections.

  • Orders EGM components, memory, disk, etc., as needed to support QA, Development & Compliance.

  • Assist with senior staff to ensure all required equipment and EGMs are available as needed to support QA, Development, and Automation delivery schedules.

  • Provides routine technical support to Tier 3 Engineering to debug and troubleshoot field issues.

  • Assists as required in process improvement initiatives.

  • Keep up with regulations and standards of safety and standards for the software lab and office.

  • Performs other duties as assigned including maintenance code changes in various automation components for deployment and test execution; documents code changes and develops tests to verify the changes.

  • Manage Software Lab Inventory.

  • Other Duties as needed

What We're Looking For

  • Proven experience as a help desk technician or other customer support role.

  • Tech savvy with working knowledge of office automation products, databases, and remote control.

  • Ability to diagnose and resolve basic technical issues.

  • Excellent communication skills.

  • Ability to work well in a team environment.

  • Technical support and/or help desk experience.

  • Bachelor’s degree in computer science/engineering or related field or equivalent work experience

  • Knowledge of testing frameworks (preferred)

Experience in the following:

  • C# and/or PowerShell

  • Any debugger

  • Knowledge of version control

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

  • World Leader in Gaming Entertainment

  • Robust benefits package

  • Global career opportunities

Our Values

  • All about the Player

  • Talent Unleashed

  • Collective Brilliance

  • Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel Expectations

None

Pay Range

$67,267-$124,924

Pay Rate Type

Salary

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.