Our Field Service Operations team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. As a Field Service Technician, you will be part of a team with employees across the United States and Canada. Our team prides itself on Aristocrat’s people-first culture and bringing fun and passion into the work we do daily. Whether it’s driving to a casino, troubleshooting a problem, or installing a new cabinet, we always bring the power of play to life. If you enjoy solving problems, working with a team, and engaging with customers, this is the role for you!
We are seeking a passionate, customer-focused Field Service Technician to join our energetic team in Field Operations. As a Field Service Technician for Aristocrat Gaming, you will be responsible for troubleshooting, converting, installing, maintaining, repairing, and removing gaming machines, signs, and gaming controllers with little assistance. You will be an immediate value add to the organization by ensuring the seamless operation of our customers’ gaming facilities by providing timely and efficient technical support.
This is an entry-level position. You will complete a robust, hands-on, and virtual training program throughout your first 6 months.
Job Requirements
- Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers.
- Perform routine maintenance on gaming machines.
- Respond promptly to customer calls and emergency requests, prioritizing critical issues.
- Complete Pre-Site Surveys, follow a schedule, and perform service activities assigned.
- Maintain inventory accuracy and follow the parts inventory process.
- Support customers with technical inquiries and documentation.
- Report on trends, needs, and service challenges.
- Review pre-install documents to determine which parts will be needed to complete the installation.
- Gather and report accurately on service activities by utilizing field service management reporting tools.
- Uphold high standards of professionalism, integrity, and customer service daily.
- Self-direct and carry out day-to-day tasks with little direction.
- Follow Aristocrat’s Safety Guidelines.
What We're Looking For
High school diploma, GED, or equivalent work experience.
At least 21 years of age.
Have a clean and valid driver’s license and maintain an insurable driving record.
Able to obtain gaming license as required (Gaming License requirements will vary depending on location. Upon hire, Aristocrat will assist with application, payment, and renewal).