Meraki Customer Escalations Engineering, Technical Leader - Security & SD-WAN
Cisco Meraki
Location: Remote - US only
Job Type: Full time
Posted
What You'll Do
Role & Responsibilities
- Provide highest-level technical thought leadership for Cisco Meraki engineers to assist them in solving complex customer problems (50%)
- Coach and mentor others to help them advance in their career (20%)
- Invest in your personal growth and stay current on the latest developments with SD-WAN, Network Security & Routing (20%)
- Engage with Engineering and Product Management to drive product quality and serviceability (10%)
Who You Are
Minimum Qualifications
- Technical expert in SD-WAN & network security technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry
- Related degree or equivalent certifications with 10+ years of proven experience in network or cloud engineering support environments
- Excellent written and verbal communication, interpersonal, and presentation skills
- Ability to function effectively in ambiguous circumstances and drive cross-functional team efforts to resolve major customer issues
Desired Skills
- Deep technical knowledge of networking technologies, particularly SD-WAN, network security, and routing
- Ability to provide leadership across the entire Meraki solution to lead a technical team to find and resolve customer issues
- CCIE or equivalent certifications are highly desired
- Proficiency with scripting and database queries
- Lead by example, mentor, and train others
- Ability to work with Engineering architects to influence serviceability and usability design
Why Cisco Meraki
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style, with unusual personalities who aren't afraid to change the way the world works, lives, plays, and learns. We celebrate the creativity and diversity that fuels our innovation. We are dreamers, and we are doers. We Are Cisco Meraki.
#WeAreCisco, where each person is unique, but we bring our talents to work as a team on innovative technology and powering a more inclusive future for all. How do we do it? Well, for starters – with people like you!
We embrace digital, and help our customers implement change in their businesses. Sure, we’re a company that’s 35 years strong and maybe you’ve heard we’re a hardware company. But we’re also a software company. A security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns, and protects. And we’re the tech behind keeping the world connected, productive, and ever adapting in our hybrid world by way of Webex.
Day to day, our teams have each other’s backs. We tackle whatever challenge comes our way, we recognize our accomplishments, and we grow together. We celebrate one another – from big life moments to big career moments. And giving back is in our DNA (we get 5 days off each year to do just that too)!
What’s powering an inclusive future for all look like? We know that without diversity of thought and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities are leading the way, and together we’re committed to learning, listening, caring for our communities, and supporting the most vulnerable through our innovation, amazing culture, and a collective effort to make this world a better place.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco
At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, encourage innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Message to applicants applying to work in the U.S.:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.