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Professional women's network

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At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission! As the fastest growing cloud-managed networking team in the world, our products, and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.

Cisco Meraki’s Support group is a growing, global, and complementary team of highly knowledgeable and conscientious customer advisors. We strive to guide our customers to successful outcomes with a mix of critical thinking and the grit to execute the next best action!

About the role:

We are looking for a Salesforce Project Manager to guide and craft the strategic and operational projects that will improve the lives of our Support Team.
You will be working alongside and embedded with our Support development and program management teams, and you’ll directly feel the positive impact that your projects have on our users
This role will focus on project management and Salesforce administration for projects that improve and sustain our Support team’s case, phone, and integration systems
A typical work week might consist of:
Translating partner interviews into impactful user stories in our Jira instance
Collaborate with our developers to craft well-analyzed project plans
Shepherding our efforts around user acceptance testing, per-feature/project organizational change, and user education.
You will run reports from multiple systems and assist in some related administrative duties in support of field efforts & requests

You will:

60% Strategic Projects

Lead projects that serve to improve day-to-day operations and long-term strategy for Support
Divide sophisticated analysis projects into manageable parts and devise delivery plans
Employ superb written and meeting skills to quickly resolve discovered issues or perceived bottlenecks
Be the source of truth for project status and work to make overall progress (or lack thereof) clear
Plan for “Day 2” support and the related bugs/feature requests
Join forces alongside our software development team’s sprint ceremonies
Facilitate requirements gathering sessions with business partners as we analyze and prioritize business needs
Ensure successful adoption with the right amount of documentation for the current and future state of business processes
Size, groom, and drive partner accountability around user stories, epics, and themes in our team’s Jira instance

Message to applicants applying to work in the U.S.:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Salesforce Project Manager- Remote