Channel Operations Coordinator

Cisco Meraki

Location: San Francisco, California

Job Type: Full time


We believe that when passionate people are able to spend less time struggling with technology, they can spend more time on what matters - like teaching children, running businesses, keeping airports safe, and connecting disaster victims with relief. That’s the real power of simplicity. Cisco Meraki is the leader in cloud-managed IT, thanks to our creative, inclusive, fearless team that is driven to simplify technology so the world can simply work!

Are you a self-starter who can multitask, learn and adapt quickly in a fast-paced, deadline and detail-oriented environment? We are seeking a Channel Sales Coordinator to partner with our Channel Operations Analyst as well as our Channel Sales Organization. In this role you will work cross-functionally with Operations, Legal, Sales, and Technical teams, along with Cisco Account Managers and Service Providers. As a Cisco Meraki Channel Sales Coordinator you will be subject matter expert when it comes to the various processes for our partner and service provider team.

Responsibilities include:

* Managing cases directly related to sales crediting and sales booking reconciliation claims both internally and externally
* Meet with Meraki and Cisco Teams to explain various Channel-related sales processes
* Maintain SFDC data integrity for all Channel related transactions in Salesforce
* Back-end assistance throughout the Free Trial process
* Cross-functional engagement with multiple teams including Sales, Sales Engineering, Operations, Legal and Finance
* Negotiating Sales Operations specific terms on Legal contracts with the Service Provider team.
* Tracking and working with Legal to upkeep contract agreements.
* Salesforce reporting and SFDC Dashboard maintenance
* Responsible for user acceptance testing on new processes
* Improve upon existing Channel Sales and Sales Operations processes in partnership with Channel Analyst
* Supporting Service Provider leadership in ensuring new Service Provider agreements are communicated with broader impacted sales teams


* Minimum of 3 years work experience preferred within a Sales Operations or other Operational role
* University degree preferred
* Understanding of Channel-bound sales processes preferred
* Strong attention to detail and problem-solving skills
* Ability to understand and explain complex processes in a simplified way
* Proficient in using Salesforce or other CRM/sales systems.
* Proficient using Excel (VLOOKUP/INDEX MATCH, Pivot Tables, SUMIF) and Powerpoint
* SQL & Tableau experience preferred (Query/Join/Aggregation)
* Organized, self-motivated and adaptable, with a professional attitude
* Comfortable multi-tasking in a fast-paced team environment
* Exceptional interpersonal communication skills across multiple communication mediums
* Comfortable working with Sales Leadership and Cross-functional teams

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Compensation Range:
$81,400$113,000 USD

Message to applicants applying to work in the U.S.:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

You’ve got this!