Learning Program Manager, NPI

Cisco Meraki

Location: Remote - US only

Job Type: Full time


Learning Program Manager - NPI/NFI


At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.

The Cisco Meraki BU Learning & Development (L&D) Team is looking for an experienced program manager to drive learning solutions tied to new product introduction (NPI) and new feature introduction (NFI) efforts for our Technical Support department. This position will work closely with hardware engineering, software engineering, and product management teams to scope projects and collaborate with curriculum design teammates in order to formulate, assess, and track creative, engaging learning solutions to support a variety of different delivery modes.

Ideally you are an experienced professional with:

  • a positive outlook and consistent track record in crafting and establishing positive, productive relationships.
  • initiative, solid and data-driven judgment, who doesn't shy away from change or ambiguity.


Project Management (60%)

  • Demonstrate your outstanding organization abilities to lead the NPI/NFI Support training program and associated projects for all Meraki products.
  • Understand the needs of the business, product use cases, and technical documentation
  • Bring your sharp thinking skills to assess learning needs, conduct a front-end analysis, propose an appropriate learning solution, and develop project plans with multiple cross functional dependencies.
  • Employ your superb project management skills to drive work execution, meet deadlines and handle communications with engineering and product teams.
  • Facilitate the definition of deliverables, track and report on program/project status, timeline, action items, and technical dependencies, and clearly articulate risks and impact to collaborators, along with mitigation plans
  • Partner with instructional design and training delivery teammates, along with internal clients to strategize, prepare for, and deliver on training engagements and course evaluation strategies.
  • Conduct post project completion debriefs and document takeaways.
  • Collect and analyze key learning metrics to identify trends and opportunities, and make recommendations where appropriate.
  • Apply industry standard processes to evaluate training outcomes

Process Improvement (10%)

  • Design, monitor, and take action on metrics/reporting for all NPI/NFI training programs
  • Implement and drive data-driven approaches to evolving our training efforts
  • Ensure that insights are shared with Support stakeholders on a regular cadence
  • Open up the boundaries and adopt a continuous improvement approach to bring efficiency and scale the organization

Stakeholder Management (10%)

  • Develop strong working relationships with the larger, cross-functional NPI/NFI team to best understand and achieve business goals and priorities.
  • Grow awareness of Meraki’s NPI/NFI Process and strategically align with other training teams where effective

Professional development (20%)

  • Stay up to date with latest in the industry
  • Attend relevant to the industry conferences/trainings/certifications to stay abreast with L&D & PM market standards

Required Qualifications

  • A bachelor’s degree, or equivalent experience.
  • 3-5 years of proven experience in a similar role.
  • Understanding of adult learning theory and associated principles.
  • Experience evaluating training using the Kirkpatrick Model.
  • Knowledge of training development (ADDIE model, etc.)

Preferred Qualifications

  • Previous learning program manager experience in software, hardware, networking, or cloud technologies or products.
  • A degree in education, instructional design, training and development, or similar program.
  • Experience developing learning content for instructor-led or web-based training.
  • Project management certification, such as a PMP
  • Experience leading multiple projects simultaneously

Why Cisco Meraki:

We connect everything: people, processes, data, and things. We innovate everywhere, taking ambitious risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren't afraid to change the way the world works, lives, plays and learns. We are encouraging leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars! We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, encourage innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Compensation Range:
$95,300$169,300 USD

Message to applicants applying to work in the U.S.:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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