Learning Program Manager - NPI/NFI

Summary

At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.

The Cisco Meraki BU Learning & Development (L&D) Team is looking for an experienced program manager to drive learning solutions tied to new product introduction (NPI) and new feature introduction (NFI) efforts for our Technical Support department. This position will work closely with hardware engineering, software engineering, and product management teams to scope projects and collaborate with curriculum design teammates in order to formulate, assess, and track creative, engaging learning solutions to support a variety of different delivery modes.

Ideally you are an experienced professional with:

• a positive outlook and consistent track record in crafting and establishing positive, productive relationships.
• initiative, solid and data-driven judgment, who doesn't shy away from change or ambiguity.

Responsibilities

Project Management (60%)

• Demonstrate your outstanding organization abilities to lead the NPI/NFI Support training program and associated projects for all Meraki products.
• Understand the needs of the business, product use cases, and technical documentation
• Bring your sharp thinking skills to assess learning needs, conduct a front-end analysis, propose an appropriate learning solution, and develop project plans with multiple cross functional dependencies.
• Employ your superb project management skills to drive work execution, meet deadlines and handle communications with engineering and product teams.
• Facilitate the definition of deliverables, track and report on program/project status, timeline, action items, and technical dependencies, and clearly articulate risks and impact to collaborators, along with mitigation plans
• Partner with instructional design and training delivery teammates, along with internal clients to strategize, prepare for, and deliver on training engagements and course evaluation strategies.
• Conduct post project completion debriefs and document takeaways.
• Collect and analyze key learning metrics to identify trends and opportunities, and make recommendations where appropriate.
• Apply industry standard processes to evaluate training outcomes

Process Improvement (10%)

• Design, monitor, and take action on metrics/reporting for all NPI/NFI training programs
• Implement and drive data-driven approaches to evolving our training efforts
• Ensure that insights are shared with Support stakeholders on a regular cadence
• Open up the boundaries and adopt a continuous improvement approach to bring efficiency and scale the organization

Stakeholder Management (10%)

• Develop strong working relationships with the larger, cross-functional NPI/NFI team to best understand and achieve business goals and priorities.
• Grow awareness of Meraki’s NPI/NFI Process and strategically align with other training teams where effective

Professional development (20%)

• Stay up to date with latest in the industry
• Attend relevant to the industry conferences/trainings/certifications to stay abreast with L&D & PM market standards

Required Qualifications

• A bachelor’s degree, or equivalent experience.
• 3-5 years of proven experience in a similar role.
• Understanding of adult learning theory and associated principles.
• Experience evaluating training using the Kirkpatrick Model.
• Knowledge of training development (ADDIE model, etc.)

Preferred Qualifications

• Previous learning program manager experience in software, hardware, networking, or cloud technologies or products.
• A degree in education, instructional design, training and development, or similar program.
• Experience developing learning content for instructor-led or web-based training.
• Project management certification, such as a PMP
• Experience leading multiple projects simultaneously

Why Cisco Meraki:

We connect everything: people, processes, data, and things. We innovate everywhere, taking ambitious risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren't afraid to change the way the world works, lives, plays and learns. We are encouraging leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars! We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, encourage innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.