At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology we can free passionate people to focus on their mission. As the fastest cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.
Cisco Meraki’s Support group is a growing, global, and diverse team of highly knowledgeable and empathetic customer advisors. We strive to guide our customers to successful outcomes with a mix of strategic thinking and the grit to implement the next best action.
About the role:
Cisco Meraki is looking for a purposeful, well-organized, and influential teammate to shape the strategy & execution rituals of our world-class support organization.
You will be working alongside with our global Support teams and you’ll directly feel the positive impact that your work has on our users!
Along the way, we need your help to partner in facilitating the strategy planning and refining the strategic Objectives and Key Results (OKR) process that will shape the future of our Support organization with a direct line to the senior leadership team.
A typical work week might consist of:
Preparing an engaging sequence of workshops where the directors define next quarter’s strategic priorities and finalizing the detailed agenda
Putting the final touches on the strategic quarterly closure communication
Proposing Senior Managers an improvement for the next strategy planning cycle, after receiving feedback from a group of managers
Having a 1:1 with a Senior Manager to help them write a qualitative objective and its success metrics
Primary responsibilities
60% OKR and Strategy planning work
Be the Subject Matter Expert for all matter related to OKRs
Facilitate the annual and quarterly strategic discussions by helping with setting meaningful OKRs and partner with Project Management leaders to bring key projects and programs into the strategy planning discussions
Drive OKR adoption through change management
Be the ambassador of OKRs across Support, by seizing every opportunity to relate OKRs to Support vision and mission
Develop OKR engagement, accountability and alignment across all teams through coaching, collaboration and check-ins with leaders
Run OKR review meetings, always trying to make the best use of everyone’s time
Employ your superb written presentation skills to communicate appropriately about Support vision, mission, and strategy, and how OKRs and foundational projects relate to them