As the leader in cloud-managed IT, Cisco Meraki connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customers can focus on what matters.

We are building a network of future Merakians who are excited by our mission & culture and want to make an impact in their next role. We would like to hear from you if you are interested in being considered for future career opportunities with us.

To be considered for future roles, please submit your resume. When a position is available that matches your background and skill set, we will get in touch with you.

Please note this job posting is currently not open and is intended to advertise future job opportunities.

We’re looking for a Design Program Manager to support our UX team and our Product teams through the development process. This will be a key role in enabling the UX team throughout Cisco’s portfolio of products and programs.

Meraki believes the quality of our products is dependent on the quality of our teams. We place a high value on cultivating the growth and development of our people. We value collaboration. We give and get feedback early and often, share what we know, and learn from each other.

What you'll do

In this role, you’ll help make our UX team more effective by applying process improvements, facilitating UX and cross-functional teamwork, and driving design work forward from strategy to implementation. The Design Program Manager role is critical to creating a more consistent UX experience.

You’ll collaborate with, communicate with, and support various external product teams, to deliver the highest level of trust-building and strategic counsel help, ensuring quality and consistency across their portfolio.

• Partner with design and research leads to provide input with regard to scope, resourcing and sequencing of work for small to large projects.
• Coordinate and facilitate UX activities throughout project lifecycle for a variety of initiatives
• Provide operational strategy for sophisticated problems associated with a growing organization and limited design resources.
• Identify team needs with regards to process, tools, documentation, and asset management; drive required changes to make sure designers are working at optimum efficiency
• Proactively assess risk, raise flags, and seek to resolve issues that come up over course of a project
• Act as liaison across Cisco Networking platforms, ensuring alignment and making sure that interdependencies are understood and planned for
• Supervise and continuously communicate project status with team, collaborators and senior management.
• Schedule and facilitate kickoffs, internal and cross-functional design reviews, standups, retrospectives and handoffs with engineering
• Lead or collaborate with UX team leadership in key project decision-making, including: requirements gathering, scheduling, resource allocation, and coordination of teams and approval processes
• Handle project details such as meeting agendas, key decisions, action items, meeting notes and other relevant project files or reference material
• Uphold UX standards and best practices and help identify areas for improvement

You are an ideal candidate if you:

• Are a collaborative problem solver who is motivated by a good challenge.
• Are empathetic and self-aware, with a history of building successful working relationships.
• Are comfortable helping teams through business challenges and constraints.
• Are a creative problem-solver with strong project-management skills and a deep understanding and appreciation of the design process.
• Are able to assess the needs of a project and bring the appropriate transparency and structure to ambiguity.
• Collaborate easily with Designers, Researchers, Writers, Engineers, and Product Managers and are able to facilitate decisions and resolve issues respectfully.

Minimum Requirements for this role:

• 7+ years as a UX/Design Producer, UX/Design Program Manager, Project Manager, or validated experience in a product focused organization, design consultancy or creative agency
• Experience leading UX projects with various project management methodologies (Agile, Waterfall, etc.), with a passion to drive towards more agile practices
• Experience managing workflows, project plans and driving execution
• Knowledge of design process, design thinking, and user-centered design approaches
• Excellent written and verbal communication and strong meeting facilitation skills
• Ability to convey business needs through design objectives to key stakeholders
• Experience advocating for UX within groups of cross-functional collaborators
• Motivated by the potential of a growing and evolving design organization and design ops team
• Have the ability to adapt and thrive in a constantly evolving organization, showing eagerness to take on new challenges as they arise
• Care deeply about the people you work with

Does this sound like you? We’d love to hear from you!

Meraki is based in the Mission Bay area of San Francisco, less than a 5-minute walk from the Chase Center and with beautiful views of the Oracle Ballpark and the Bay beyond. You will have access to an onsite gym, multiple kitchens stocked with high-quality snacks, a coffee bar, catered lunches every single day, and a generous benefits package.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.