Senior Technical Marketing Engineer - Enterprise Segment

Want to be at the forefront of the Cloud Networking industry?

Who We Are

At Cisco Meraki, we know that technology can connect us, empower us, and drive us forward. By simplifying powerful technology, we free passionate people to focus on their mission. As the fastest-growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.

What You Will Do

We are looking for a top-tier highly motivated and hardworking Senior Technical Marketing Engineer (TME) to join the Cisco Meraki Global Enterprise Product Management team. Cisco Meraki’s cloud-based platform simplifies networking for large Enterprises, freeing them up to focus on growing their businesses by delighting their customers. You'll be a senior part of the team responsible for engaging with and helping our largest Global Enterprise customers grow with Cisco Meraki.

In this position, you will have the opportunity to exhibit your excellent technical knowledge, problem solving, communication/presentation skills, and a real passion for driving Cisco Meraki innovations in cloud networking and security technology. You will work closely with designated High Touch customers and act as their trusted advisor. You will intimately understand the problems these customers are trying to tackle and become the "Voice of the Customer" within Cisco Meraki.

As a critical member of the product team, your responsibilities include:

• Ongoing communication and meetings with designated High Touch Global Enterprise customers, covering status of day-to-day operations and planning for future initiatives;
• Preparing and communicating technical and product content to customers;
• Act as a strong advocate on behalf of our customers to internal Cisco Meraki teams (Sales, Marketing, Product Management, Engineering, etc.) to ensure we are all aligned and executing on our mission;
• Work closely with engineering teams through design, testing, and product launch;
• Lead customer engagement for beta and pilot programs; and
• Partner with leadership and sales teams to build tactical and strategic alignment between Cisco Meraki and our customers.

Desired Skills & Experience

• 8+ years proven relevant industry experience in a customer facing/engaged role
• Deep experience working with large scale Cisco Meraki full stack deployments that maximise their programmability using OpenAPI
• Comfortable with verbal and written communication across business and technical domains and navigating difficult situations and conversations.
• Degree in CS, EE, or a related technical field
• CCNA/CCNP/CCIE routing/switching/security certifications
• Deep understanding and familiarity with networking and security technologies and associated hardware (e.g., api, routing protocols, L2 protocols, cellular technologies, wifi, security protocols, etc.)
• Previous hands-on experience supporting, selling, and/or using network and security technologies
• Strong user insight with a deep desire to understand our customers' highest priority problems
• The ability to easily communicate complicated concepts to non-technical persons
• An entrepreneurial, self-starter, can-do attitude with a strong sense of product quality
• A love for solving technical problems in creative ways

Bonus Points:

• Experience in a customer engaging engineering or technical support role
• Previous work with large enterprise accounts or Service Providers with cloud based SaaS products
• Industry Influencer

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.