Job Description

1+ years of experience

This role is an important par of the Consumer Operations team and the broader Operations Business Unit. As the first point of contact for consumer inquiries, you will support consumers across Australia and New Zealand via phone and email. This role is ideal for someone who excels in a fast-paced environment and excels at building strong relationships with both internal and external stakeholders. As a Consumer Services Agent, you will provide industry knowledge, including legislative and regulatory insights, while delivering exceptional service as the face of Experian's brand.

If you have a background in the Customer Service Industry either face-to-face or over the phone, are interested in expanding your Customer Experience skill set, build on your Relationships skills, and are looking to get your foot in the door of a global company, then this is the perfect role for you!

What you'll need to bring to the role

• 1+ years of experience with privacy legislation and industry regulations, with the ability to educate consumers on these topics. (Desired but not essential)
• Experience in performing various administrative tasks, including processing consumer report requests, amendments, and collaborating with third-party agencies.

Qualifications

Work that matters - What you'll be doing - Reporting to the Team Leader

• You will manage Consumer Enquiries: Handle day-to-day case and call management for consumer enquiries, providing accurate information and solutions while working towards first-time resolution and completing regulatory obligations effectively.
• You will Educate Consumers: Educate consumers on relevant legislation, Bureau updates, and regulations, ensuring they understand their credit reports and related processes.
• You will Support Stakeholders: Provide support and assistance to internal and external stakeholders, maintaining strong relationships and delivering exceptional service.
• Administrative Tasks: You will perform various administrative tasks, including processing consumer report requests, amendments, liaising with third-party agencies, and maintaining accurate records.

Additional Information

Benefits/Perks:

• Flexible working environment, hybrid model
• Flexible time off including volunteer time off, personal leaves and paid holidays

The Confidentiality, Integrity and Availability of Experian's Data and the Data our clients have entrusted to Experian is of critical importance. Security will be an integral part of every position at Experian and will be considered in all aspects of your employment. Your responsibility for maintaining and supporting security, is implicit in your role and daily duties at Experian.

Experian Asia Pacific leverages cutting edge data science, inclusion and start-up mindsets to build tomorrow's credit solutions. Innovation is a critical part of Experian's DNA and practices. As is our diverse workforce, which drives our success. Everyone can succeed at Experian, irrespective of their gender, ethnicity, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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