The Corporate Investment Bank, Know Your Customer (KYC) team plays a critical role in ensuring that as an organization, we are compliant with multiple regulations, in order to protect the bank’s reputation and financial assets. JP Morgan has developed their Global Operating Model to provide a business wide process for the delivery of KYC across all Lines of Business in every Region. As part of Banking Operations, the Wholesale KYC Operations team (WKO) operates in close partnership with Sales, Operations, Credit, Legal and Compliance to provide efficient and timely on-boarding of new client relationships to the JP Morgan infrastructure.
Job Summary
As part of the KYC Production team you will be responsible for KYC renewals of existing customers of the firm in close interaction with our Middle Office team as well as the Front Office and Relationship Partner Teams. You will be required to create and complete the end to end client renewal KYC records, incorporating all due diligence documentation in to the KYC platform. The successful candidate will be familiar with working in an analytical environment, ability to evaluate complex and lengthy documents in order to ensure full adherence to regulation requirements, have knowledge of multiple client types, and have proven experience of producing quality work whilst maintaining regular throughput, adhering to time sensitive deadlines as necessary. The individual must promote excellence, diversity, quality, respect, inclusivity and drive their own self development. Effective communication skills are a key part of this role as it requires building and maintain strong working relationships, in a changeable environment.
Key Responsibilities:
- Manage own KYC renewals book of work and oversee the renewal process end to end
- Work closely with the Front Office and the Relationship Partner Teams and potentially direct with clients as required, to obtain all necessary supporting evidence to fulfil KYC due diligence
- Liaise regularly with the business to conduct workload planning, review status of key renewals and prioritize open requests
- Frequently interact with key stakeholders such as Front Office, Compliance, Quality Control and Relationship Partners Teams to develop strong partnerships, eliminate roadblocks and ensure continuity of information flow across the groups
- Create quality KYC profiles ensuring accuracy, completeness and validity, incorporating multiple risk factors in compliance with global regulatory requirements
- Manage personal workload and priority items and ensure timely escalation of key risks/issues to management
- Keep informed of any changes to processes and procedures, regulatory change and ensure open verbal dialogue with colleagues across the EMEA region
- Identify and execute process improvements, provide guidance and support on key process and technology initiatives to the business
- Maintain a globally agreed quality pass rate for KYC records reviewed by Quality Control and sampled by Quality Assurance
Key Skills:
- A working knowledge of KYC/Compliance/AML procedures and standards
- University degree or equivalent
- Knowledge of multiple client types (i.e. Corporates, Non-Banking Financial Institutions, Banks, Foreign Correspondent Banks, Non-Operating/Asset Holding Companies, Governments, Organizations, Publicly Traded Companies, Small and Large Privately Held Operating Companies)
- Knowledge of financial industry
- Able to demonstrate strong verbal and written communication skills with experience of conflict resolution
- Possesses strong time management, organizational, relationship building skills
- Quality focused work ethic and strong controls mind-set
- Adaptable to work in an evolving and changeable environment
- Proactively manage and drive forward own career, identifying personal training needs for development
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
