About Us
LNER is the rail company that stepped in and took over the East Coast mainline after Virgin Trains East Coast. We began our journey on Sunday 24 June 2018 and we have ambitious plans to change the face of train travel. We want to create a service everybody loves, that our people are proud to work for and helps the communities that we’re part of, to flourish.
We kept our promise to maintain a seamless transition between old and new. While doing that, we launched the future of rail travel, with our new Azuma train. It’s already a great success, introducing more seats, more space and above all, punctuality.
Whether you’re nipping to your auntie’s for cake and a cuppa, braving a meeting with the boss or treating the kids to a day of candy floss and sandy toes. We’re with you. Making it happen. Connecting towns and cities, people and places with pride.
Everything we do at LNER is geared towards delivering great experiences for our passengers, our colleagues and our communities.
Together, we’re driving innovation and transforming rail travel. By being on time, having more trains and more seats, to the huge leaps in engineering like our stunning Azuma train.
People, places and moving forward are top of our list. We embrace the communities that we operate in, welcome change and are determined to constantly improve everyone’s travel experience across the nation. Not only that, our team is proud to be part of LNER and because of this, they deliver a great service. A service better than anyone else because they care a little bit more.
That’s what makes us LNER.
The Role
1 year fixed term contract
The job sounds good doesn't it…? We hardly needed to write an advert…
But we did think you'd like to know a few ins and outs about this excellent opportunity we have to offer. If you want to find out more, read on, if we got you at the job title what are you waiting for…? APPLY NOW!
At LNER we are leading the industry around innovation to solve major issues affecting our customers and people. We have an ambitious five-year plan, along with the resource and funding to deliver digital transformation - a step change in travel.
The purpose of this role is to understand, identify, and map out cross-functional business processes, information & data flows and compliance requirements as required by digital projects.
This role is essential in ensuring that business needs and problems are understood, well documented, and specified so that ensuing digital developments deliver outstanding outcomes for LNER.
The role will work closely and facilitate across all relevant areas of the business and own the development of required actions to ensure that digital solutions are meeting requirements.
Business Processes will have to be optimized, digitized and automated to drive efficiencies, opportunities and realization of corporate & digital strategy
There will be significant stakeholder management across the organization and industry. Communication and collaborative working are instrumental to the success of this role.
What would you be doing…?
- Capturing ‘as-is' and ‘to-be' cross-functional business processes, information & data flows and compliance requirements taking into account the implications of change on the organisation and all stakeholders
- Driving efficiencies and opportunities through process optimisation, digitisation and automation.
- Identify opportunities using latest market thinking such as machine learning, artificial intelligence and big data
- Working within multi-disciplinary teams to deliver excellent results
- Facilitating workshops to engage people, gathering inputs to your analysis and sharing emerging ideas and conclusions.
- Preparing reports and presenting to a range of stakeholders.
- Contributing to the development and capturing of Operational Improvement tools and Key Performance Indicators
- Understanding and analysing requirements to make sure that digital services are built and run aligned to the Digital Service's vision user needs
- Providing tailored analysis based on business context and stakeholder perspectives, identifying opportunities for improvement to increase value and maximise efficiency
- Applying business analysis methods and agile techniques for investigating, analysing, reviewing and documenting business functions and processes based on project needs
- Supporting the different phases of the project delivery lifecycle, including managing, capturing and validating business objectives, managing and collecting requirements, managing and validating changes, assisting with user testing activities, and validating completion criteria
- Managing relationships with LNER's stakeholders
- Helping improve digital services in areas such as cost reduction, by identifying and quantifying potential improvement benefits
- Collaborating with the Solutions Architect to ensure that the correct information is available to drive resilient solutions development
- Maintain a secondary competence role for the purpose of contingency planning
- Ensure relevant training and competencies are gained and maintained in order to resource our continued service during times of disruption.
Got your attention yet…? Of course, with this being such a specialist role, there are a few ‘must haves'…
What do we need you to have…?
- You have at least a degree or equivalent qualification and may hold, or be working towards, a professional qualification (such as ISEB Diploma in Business Analysis or IIBA accreditation)
- You have strong written communication skills and the ability to write documents which are compelling, engaging and unambiguous
- You demonstrate high level of problem-solving ability in relation to technically complex or conceptually abstract ideas
- You present complex solutions and concepts effectively and make persuasive cases based on analysis
- You have a variety of consulting capabilities and techniques to suit different situations. These might include strategy development, research, analysis, organisational development, culture change, IT-enabled change, business process analysis, change impact assessment, coaching and/or mentoring; training development and delivery
- A passion for developing technically, professionally and behaviourally
- A collaborative team-player who delivers great results and operates to high behavioural standards and business ethics
- An ability to deal with competing tasks and operate successfully even when under pressure
- A strong emotional intelligence and the ability to flex your style to suit different stakeholders, and is confident and self-assured in putting forward your views and able to hold your own with senior stakeholders
- Experience of working with RDG and RSP accreditation frameworks
- Experience and understanding of modelling standards, notations and products
Are you ready to guide LNER through some huge changes?? Want to be the custodian for all thing's analytics across our Digital team? It's time to update your CV and click ‘apply'.
We look forward to reading over your application.
What We Offer
We’re very picky about who works for LNER. So when you wear the LNER uniform, you have to be at the top of your game. Our customers expect the very best service and we expect you to deliver it.
In return, you’ll receive a competitive salary. Oh, and throw in a benefits package traditionally described as ‘generous’.
This includes;
- Free travel on LNER trains for you and your dependants
- 75% off other Train operating companies (again for you and your dependants)
- Discounted international travel after one years service
- 50% discount for friend and family
- Generous pension scheme
Along with various schemes and offers
Your Application
What happens next?
We promise we’ll let you know as soon as we can the outcome of your application and/or any testing you do.
If you are successful, you’ll be invited along to an interview or to take part in one of our assessment centres. These can include interview, group exercise, role play, or more tests (we have lots of industry standard tests that help us keep everyone safe!). During these sessions, we’ll get to know more about you and you can also make sure we are right for you – it’s a two-way process!