Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources – including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment – Civilian, Defense, or intelligence community.

The Chief of Staff for Microsoft Federal plays a pivotal role in accelerating revenue, market share and strategic business outcomes by establishing and fostering collaborative partnerships within Federal and Microsoft organizational leaders and stakeholders, role owners, Finance partners, HR partners, talent management, CELA/Government Affairs and other appropriate stakeholders in the U.S. and across the globe.

Responsibilities

The Chief of Staff for Microsoft Federal plays a pivotal role in accelerating revenue, market share and strategic business outcomes by establishing and fostering collaborative partnerships within Federal and Microsoft organizational leaders and stakeholders, role owners, Finance partners, HR partners, talent management, CELA/Government Affairs and other appropriate stakeholders in the U.S. and across the globe.

Responsibilities:

Capabilities within Chief of Staff Organization

Sales Excellence: Drives predictable sales processes and forecasting, supports leaders with insights on planned and future growth opportunities, plugs into M&O BSO to drive aggregation at subsidiary level.
Consumption Excellence: Drives predictable consumption and usage processes and forecasting, supports leaders with insights on planned and future growth opportunities, plugs into M&O BSO to drive aggregation at subsidiary level.
Delivery Excellence: Monitors Consulting & Support KPIs to ensure alignment to Microsoft standards of delivery, shares insights & analysis with LT for continued improvement and best practice sharing, plugs into M&O Programs, Communities, & Change team to maintain alignment with cross subsidiary and corporate programs, provides escalation management for critical delivery issues on behalf of LT.

Quality Assurance: Ensures pre and post sales quality align to Microsoft standards and expectations, highlights opportunities for best practice sharing and improvements across the Microsoft Federal, plugs into M&O Programs, Communities, & Change team charged with maintaining alignment to broader Microsoft strategies.

Change Management: Partners with Microsoft Federal’s Transformation Lead in M&O to land change management initiatives across Microsoft Federal, serves as focal point for aggregation of feedback of strategy and program landing from Microsoft Federal for sharing with subsidiary LT/M&O.
In addition to the capabilities above, the Chief of Staff has responsibilities over:

Business Management: Manage and facilitate the rhythm of business (RoB) for the Leadership Team, including regular meetings, monthly reviews, employee All Hands, monthly OPEX/COGS reviews. Continually drive alignment and execution of the core business priorities, with the business managers supporting the Intel leadership.

Strategic Initiatives: Drive strategic initiatives or cross-group projects contributing to the overall organizational strategy as needed to meet the changing business environment and ensure the team is achieving revenue and consumption commitments. Create and implement accurate plans and develop success metrics and communication approaches for these initiatives and projects.

Financial Management: Lead budget planning and forecasting process, hiring strategy, and resource management in alignment with the ROB. Manage report-outs of the team's OPEX and COGS budget, headcount and spend in partnership with business managers and finance to ensure effective budget management for annual budget.

Executive Communications: Oversee the communication function, including employee engagement, to drive impactful internal and external comms, messaging, content for team meetings, All-Hands and other events.

Culture and Employee Experience Programs: Partner with Leadership Team, HR, and the D&I team to drive a positive culture and workplace. initiatives. Drive recruiting, college hire, and diversity & inclusion program hiring in partnership with Global Talent Acquisition organization, HR and the Intel Leadership Team.

Qualifications

10+ years’ experience in business operations, planning and program management, sales lead / account management in a large scale, matrixed enterprise environment. Strong understanding and experience working in a sales organization with customer-facing employees and the ability to translate that experience into strategic insight. The ability to partner with cross-functional teams in a highly matrixed environment. Experience defining or implementing connected customer experience approach for the betterment of Federal clients.

Understanding of scorecard of insights, quota and incentives management for sales and services organization

Strong business acumen for the IT market and sales and/or services organizations in the US Federal space. Highly analytical with the ability to understand business metrics, financial, customer, and market trends.

5+ years’ people management experience, hiring, developing, and retaining high performance. Proactiveness and a strong positive outlook and approach to change management, along with a strong business acumen to ramp quickly across our diverse business and offerings

Strong, collaborative first team player who demonstrates the ability to synthesize information across organizations and share openly and transparently to position themselves and the team to build upon the work and ideas of others, and contribute to the success of others

Intermediate to advanced conflict resolution and negotiation skills. Possess excellent cross group collaboration skills in relationship building, influence, issue resolution and communication while working with senior leadership

Ability to guide and facilitate leadership to effective decision making. Demonstrated ability to lead through ambiguity, balancing Microsoft’s business and technology direction

Ability to work independently, handle multiple projects in a fast-paced environment, and negotiate & collaborate effectively

Good composure under pressure and the ability to respond with appropriate urgency to situations and events that require quick response or turnaround.

Growth Mindset - we value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that think differently and are biased toward action to accomplish remarkable things.

Diverse & Inclusive - we enable people who bring a contemporary view to shape our internal teams and encourage all to feel included.

One Microsoft - we collaborate and value the work of others, combining their learnings with our own to make a better outcome for our customers.

A Bachelor’s degree or equivalent combination of education, training, and experience OR equivalent expience

US Citizenship:

The successful candidate must be a U.S. Citizen with the ability to obtain and maintain a US Security clearance. Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.

Candidates selected for this position must comply with Federal Executive Order 14042 mandating that federal contractors and subcontractors receive the COVID-19 vaccine by being fully vaccinated before their date of hire, or work with Microsoft to receive an approved religious or medical accommodation

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.