Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

This is a unique opportunity for a talented Communications Manager to work in the Customer Service & Support (CSS) Applications & Infrastructure team. You will play an important role in managing employee experience and culture marketing communications programs and projects for this fast-growing, high-impact organization that provides support for Microsoft’s commercial customers’ most complex infrastructure and business critical applications.

A successful candidate must be a self-starter, who enjoys and has proven success in influencing and driving multiple communications projects and programs simultaneously. You must be an exceptional writer, a strategic communicator, and strong team player with a passion for Microsoft’s culture and a growth mindset, with expertise at driving impact and change. This role requires strong writing, PowerPoint, storytelling, editing and project management skills, and familiarity with a wide array of communications delivery vehicles and Microsoft products.

This role reports to the Director of Communications and will work closely with other team members and senior leaders and staff on the timely creation and delivery of content that connects employees to strategies, instills pride, builds community, including creating and managing employee communications strategies and rhythms and internal events, videos, podcasts and social media programs and assets. A successful candidate will have a firm grasp on content creation, program management and community management strategies. As a key member of the CSS and CE&S extended communications teams, the successful candidate will work with the program leaders and communications professionals across the CE&S organization. We are an agile, collaborative team looking for candidates who have a passion for inspiring, informing, and engaging people through communications. You must enjoy working in a fast-paced environment, have strong planning skills and commitment to excellence.

Responsibilities

Key Responsibilities:

• Editorial oversight. Co-manages a shared editorial calendar for integrated communications efforts, organized by themes and audience. Drives outcomes and measures overall success.
  

• Strategic Collaboration. Collaborates with team members on communications planning and strategy to inform and facilitate employee communications and culture activation. Partners closely with Communications Lead and Leadership Team.
  

• Content development and management. Contributes to key story beats. Works with team members and internal partners to develop human interest stories aligned to CE&S/CSS business priorities. Creates and centrally manages core content assets and templates to ensure content alignment and consistency and amplification, leveraging SharePoint.
  

• Event Management. Coordinates and contributes to event management and presentation development and refinement. Develops engaging communications to promote, inspire and engage intended audiences using email, digital, presentations and social media channels. Manages all logistics and AV for priority events (including Town Hall meetings, monthly speaker series, manager events, etc.).
  

• Video, Podcast Management. Collaborates on video and podcast storytelling, production and distribution, working closely with stakeholders.
  

• Web/SharePoint. Contributes to strategy and content development for team’s central online portal to ensure cohesive storytelling about the team.
  

• Social/Yammer Campaign Management. Develops content, cadence, and analytics for social/Yammer campaigns.
  

• Reporting/Metrics. Utilizes data and feedback mechanisms, including qualitative and quantitative metrics, to review impact and engagement of communications programs and inform adjustments. Maintains regular reporting cadence on progress.

Qualifications

Required Qualifications:

• Bachelor’s degree in Journalism, Marketing, Communications, Business or similar field.
  

• 6 or more years of experience as a communications manager in the tech sector, managing corporate communications programs, and Microsoft Office experience.

Preferred Qualifications:

• Proven track record managing impactful internal communications strategies and programs, including events, newsletters, presentations, social media and other content distribution channels.
  

• Proven storytelling experience within a corporate environment, communicating to a large, global audience at all levels of the organization.
  

• Strong written communication skills, including ability to simplify the complex into understandable narratives, in digestible social copy and short- and long-form storytelling formats, using the voice of the business.
  

• Broad communications experience across a variety of marketing platforms including but not limited to web, email, e-newsletters, apps, video, podcasts, events, and Microsoft products (SharePoint, PowerPoint, Teams, Yammer, etc.)
  

• Strong organizational skills; thrives at creating clarity through an organized, methodical, repeatable approach to program management.
  

• Creative thinker who can develop impactful and memorable communications for a variety of audiences and topics while driving impact at scale.
  

• Adept at managing multiple communication projects simultaneously and driving strong workback plans and milestones
  

• Ability to work effectively across groups, drive successful workstreams and contribute to the success of others.
  

• Ability to contribute consistently and positively in a high-paced, fast-changing and sometimes unpredictable work environment.
  

• Can-do attitude and flexibility to accommodate evolving business needs.
  

• Exceptional attention to detail and ensures accuracy in all communications deliverables
  

• Passion for creating a diverse and inclusive culture where people can bring their best selves to work.

The above description is designed to indicate the general nature and level of work performed by an employee in this position. The actual duties, responsibilities and qualifications may vary.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.