With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
The Experience Strategy, Services, and Operations (ESSO) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.
Provide critical and measurable impact in helping Microsoft win the market by redefining how Support is designed, monetized, transacted, delivered, and implemented across our customer solutions.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
We seek a strategy manager who can structure complex problems, understand broad market trends, collaborate with cross-functional stakeholders to identify strategic insights, and develop them into business strategies while delivering thought leadership around our business priorities. This is a high impact and visible role that will drive future strategy development and design across our business models, sales, delivery, and Go-to-Markets (GTMs). You will work closely with the extended team across Marketing, Sales HQ, Field sales, Business Groups, Engineering, Legal and Finance to understand competitive market dynamics, identify key emerging trends, and propose innovative ideas to maximize our strategic investments.
Qualifications
Required/Minimum Qualifications
- Bachelor's Degree in Business, Finance, Economics, Liberal Arts, Computer Science, or related field AND 6+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience
- OR Master's Degree in Business Administration or related field AND 4+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience
- OR equivalent experience (e.g., scaling a business, incubation, driving change in a large company, entrepreneurship, management consulting).
Preferred Qualifications
- An advanced understanding of technology business models.
- Strong structured problem solving, analytics and modeling skills.
- Experience recruiting, managing, and growing a high performing team.
- Willing to take on a big challenge with significant growth potential.
- Most importantly, you must have balanced skillsets spanning business and monetization strategy, pricing analytics, and program execution.
The salary for this role in the state of Colorado is between $148,000 – $222,000 USD
At Microsoft, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work.US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others.
