We are looking for an initiative-taking and passionate Support Solution Specialist to join our team.

The focus of the Support Specialist’s role is to drive and close Microsoft Enterprise Support opportunities to ensure customers are supported throughout all stages of the product lifecycle, improving their health, and enabling customer outcomes and consumption. The Support Specialist leverages Microsoft’s unique expertise, including direct access to product teams, to help customers use their Microsoft investments as productively as possible.

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Responsibilities

• Sales Execution: Develop intentional customer conversations with CXO level customer stakeholders and develops transformational Modern Work Consulting propositions with customers.​
• Scaling & Collaboration: Collaborates with ATU, CSU and STU peers on attach motions which are critical to Support Solutions sales pursuits, contributing to the team’s input to account planning, deal assembly and joint selling as appropriate.​
• Support Solutions Expert: Leverages appropriate Support Solutions Go To Market (GTM) assets & motions to drive transformational customer conversations, communicating Unified Support, Add-on, and Enhanced Solutions value, aligned to customers’ priorities.​
• Sales Excellence:Drives the sales cycle from lead qualification through to deal closure, effectively executing per Microsoft selling processes and methods to drive deal velocity and successfully close deals.

Qualifications

Required/Minimum Qualifications

• 5+ years of technology-related sales or account management experience
  • OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 4+ years of technology-related sales or account management experience.
• Ability to travel 10%-40%.

Key Capabilities Required​

• Sales Execution: Ability to articulate value propositions, aligned to customer priorities; Skilled in leveraging sales methods such as Business Value Assessments & 3-Horizon modelling, as well as sales techniques for creating cases for customer change, differentiating value & intentionally leveraging required sales motions and T-minus process.
• Scaling & Collaboration: Lead virtual teams to deal success & build relationships with CXO-level stakeholders. Skilled in influencing, collaboration & relationship building. Partnering with Solution Area, CSU and ATU counterparts to jointly sell to the customer​.
• Support Solutions GTM Expert: Ability to drive Support Solutions (Unified Support and Enhanced Solutions) enabled; Solution Area aligned digital transformational customer conversations. Skilled in leveraging customer needs analysis & knowledge of Unified Support Base and Add-on offerings & Enhanced Solutions to align with current and future Solution Area workloads inside the customer​.
• Sales Excellence:Drive the sales cycle from lead qualification through to deal closure; Skilled in: Sales Process (0-100% lifecycle), qualification, close planning, pipeline hygiene, T-minus process & negotiation.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world

The salary for this role in the state of Colorado is between $138,700 and $180,300.

At Microsoft, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.

Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work.US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.