At Microsoft, digital transformation and innovation – a priority for every enterprise worldwide – is reimagining and bringing together people, data, and processes to create value for customers and maintain a competitive advantage in a digital-first world. The CEO Co-Innovation Team leads from the front, focused on building new-to-the-world innovation through strategic engagement with SLT-level leaders from our most impactful customers. You can join this mission as the next Customer Engagement Director!
The CEO Co-Innovation Program has been our approach to drive deeper alignment with select customers by bringing their executive teams together with leaders from engineering, R&D, and business to discuss future state market transformation opportunities and co-create solutions to complex and impactful challenges. We utilize a unique and curated sprint process to identify business visions and technology journeys that cultivate creative and deeply contextual conversations between CEOs.
As a seasoned thought leader, the CEO Co-Innovation Customer Engagement Director drives these critical and exclusive executive engagements to create high-impact, multi-horizon joint innovations and global industry lighthouses.
The Customer Engagement Director works directly with our customers’ C-suite and business leaders – as well as across Microsoft’s full portfolio of teams; Engineering, Innovation, Data Science, R&D, and others. They drive both ideation and execution planning. They discover and highlight our customers’ North Star visions; invoking the art of the possible while also mapping backwards to find no-regrets starting points that help customers and Microsoft re-imagine their business and our technology together in new ways.
The CEO Co-Innovation team seeks out and embraces a diversity of skills and experience. We view each new hire as an opportunity to add fresh perspectives, personalities, and super-powers to a team of diverse talents and backgrounds. The Customer Engagement Director role is one that requires a wide range of skills and acumen.
Responsibilities
- Process:
- Responsible for executing the CEO Co-Innovation framework and process
- Work with key internal and external stakeholders to define optimal execution and progression path to accelerate realization of customer desired outcomes
- Drive learning and content to the field, industry, and engineering
- Customer Engagement:
- Engage with a diverse group of C-level customer stakeholders to uncover and understand key business outcomes
- Synthesize ideas and create roadmaps that identify actionable starting points that lead to ambitious north star visions
- Curate C-level discussions based on customer ambitions
- Microsoft Engagement:
- Lead Microsoft engagement with the Account Team, Subsidiary leadership, WW Industry, Engineering Executive Sponsors, and others across Microsoft
- Source and collaborate with customers, Microsoft leadership and content teams to create demos and session materials
- Executive presence through interactions with CEO, CxOs, and senior Business & IT leaders
Engagement Directors have:
- A willingness and desire to think outside the box with deep customer empathy and curiosity, creativity, and a learn-it-all mindset
- Established business, technical and product development acumen including design thinking / agile / product development methodology
- Proven executive-level aptitude to drive immediate value while maintaining multi-horizon focus
- Ability to confidently interact with Microsoft and customer senior leaders to rapidly gain/build trust and confidence
- A forward-thinking self-starter mindset; comfortable collaborating with others, working with ambiguity, and able to effectively manage competing priorities
Qualifications
Required/Minimum Qualifications
- Bachelor's Degree in Business, Operations, Engineering, or related field AND 8+ years’ work experience in business strategy and/or strategy consulting, experience with Microsoft Engineering/Field Teams, and direct experience working with Customers.
- OR equivalent experience.
Location/Travel: You may be based anywhere in the United States, remotely working. You can expect limited global travel, 0-25%, and is contingent upon Covid-19 restrictions.
Additional or Preferred Qualifications:
- Innovation, Agile Methodology, and/or Design Thinking credentials and experience
- Quantitative, qualitative, analytical, and conceptual problem-solving skills combined with business acumen
- Experience problem-solving individually and in a group setting
- Knowledge of drivers within a technology business
- Experience shifting priorities, while maintaining organization and execution targets
- Proven track-record of organizing, developing, and executing strategy projects that deliver results
- Experience partnering with cross-functional leadership to turn insights into actions
- Learn-it-all mindset – embrace curiosity in the practice of this philosophy
- Proven ability to understand CEOs’ agendas, opportunities, and challenges
- Deep understanding of the Microsoft portfolio and the ability to seamlessly link customer business objectives with Microsoft technologies
- Ability to collaborate across teams and organizations to drive an aligned vision and common goal on the customer Co-Innovation timeline
- Advanced written and oral communication skills; ability to facilitate conversations and present ideas to senior audiences
- Proven skills in program management and execution
- Comfortable multi-tasking across various customers and projects simultaneously
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
The salary for this role in the state of Colorado is between $148,000 to $222,000. At Microsoft, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work.US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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