Advertising Account Manager
Location: Chicago, Illinois
Job Type: Full time
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing
a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-
changing innovations that impact billions of lives around the world. You can help us achieve our mission.
Microsoft Advertising empowers the largest advertisers around the world to reach their maximum potential through paid search engine
marketing, native and retail solutions on the Microsoft Advertising platform. We are seeking top performing Account Executives with digital
advertising experience to become a strategic leader witihn a team high performing team who will drive revenue and increase client satisfaction,
cultivate strong relationships, and deliver customized product solutions aligning to client needs.
The Account Executive (Strategic Segment) (AE) in Microsoft Advertising enables Microsoft to better serve Strategic and Enterprise customers
by applying obsession to what clients care about and need, ensuring our Microsoft Advertising story is valued and understood, and acting to
build successful, long-term influential relationships with decision makers and grow revenue aligned with client needs.
The AE develops and maintains strong customer relationships anchored on connections with C-level executives and Business and Technical
Decision Makers in customers’ organizations. The AE develops quality customer plans laying out revenue and customer satisfaction growth
strategies. Success is measured by specific success indicators focused on driving adoption, emphazizing customer experience and optimizing
opportunities. The AE performs their role with execution excellence to drive client success and business results.
Shared culture of diversity and respect: Continue to create deep connections within our communities, focus on increasing representation,
retaining and growing our current team members, while fostering awareness and growth through an inclusive environment.
Strong customer and partner Planning: Develop and maintain high quality, actionable Customer Plans (required) and Joint Business Plans
(where applicable). Demonstrate deep understanding of customer needs, challenges/concerns, and goals/objectives. Develop a cohesive action
plan to address those opportunities. Agreed plan with customer. Review quarterly with management. Lead execution of all agreed Account
Plan/JBP action items. Ensures follow-through by all participants.
Healthy predictable pipeline to deliver quota expectations: Consistently create high value revenue-generating opportunities for Microsoft. Lead
regular, impactful engagements with Microsoft’s key clients. Grow Microsoft Advertising’s’s share of wallet across client portfolio by
highlighting missed opportunities using data driven insights with budget decision makers to meet or exceed total quota and grow book relative
Fluent advocate of the Microsoft Advertising and One Microsoft Story: Educate clients on how new Ads features and offerings help them to
reach their business goals and new markets/targets. Utilize all available readiness materials (inclusive of Marketing materials, Training & other
GTM assets) and insights to ensure you are a fluent advocate of the Microsoft Advertising and One Microsoft story. Develop and demonstrate
an intermediate to expert level knowledge of emerging products/features.
Collaborative and high-performing account team: Demonstrate leadership of a high-performing account team by orchestrating the account
team’s internal rhythm, external engagements, leading regular communication to clients. Support Account Manager to ensure timely and
proactive customer escalations by effectively leveraging internal partner network to resolve day-to-day escalations & revenue blockers. Capture
feedback and influence solutions internally. Support the Account Manager with timely and efficient customer transition process (Red Carpet)
and operational excellence in change management book of business updates.
Continuous business learning and professional growth: Continually strengthen your Microsoft Advertising and Search Industry expertise, take
personal accountability for your career and personal development; create, update, and regularly check in on your career development plan.
Complete required and recommended trainings and apply what you learn to further your growth in role and career progression.
- A minimum of 5 years’ online media or Search Engine Marketing Sales and Service experience is required.
- Solid knowledge of the search industry, trends, customer's needs, Microsoft’s strategy and how they work together.
- Demonstrated ability to consistently meet or exceed revenue goals or targets.
- Proven ability to understand customer needs, create and deliver customized, customer-focused pitches and solutions.
- The ability to navigate customer sales negotiations and technical presentations in person and remotely.
- Bachelor’s degree preferred or equivalent experience required, Advanced degree preferred.
- Proven record of accomplishment of exceptional performance, high productivity, communications skills, and meeting deadlines
- Experience establishing and nurturing senior-level, long-term relationships with digital marketing executives.
- Talented in storytelling and delivering engaging presentations across all levels of leadership.
- Ability to effectively navigate through ambiguity and complexities related to client management.
- Passion for technology as an enabler for company growth
- Ability to travel up to 30%, as appropriate.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.