Senior HW Engineer - CTJ

Microsoft

Location: Elkridge, Maryland, Redmond, Washington, Reston, Virginia

Job Type: Full time

Posted

Men
16%
Women
Show that gap who’s boss!
Women are 16% less likely than men to apply to a job once they’ve viewed it, but are 16% more likely to get hired after applying to a job.*
*LinkedIn Talent Solutions Gender Insights Report 2019

CHIE (Cloud Hardware Infrastructure Engineering) is responsible for designing and supporting server and rack Infrastructure HW/SW in Microsoft’s Data Centers across the world. The (CHEE) Cloud Hardware Experience Engineering Customer Engagement team within CHIE is responsible for managing suspected Hardware related escalations from internal and external customers. We provide engineering subject matter expertise to help resolve systemic issues to maintain the quality of deployed hardware and software within committed business goals.

To support this effort, we are looking for an experienced Cloud Server-level Hardware Engineer to work in the Customer Engagement team. To support this effort, we are looking for an experienced Cloud Server-level HW Engineer to work in the Customer Engagement team.

The ideal candidate will help Triage, Diagnose and mitigate HW related issues working with subject matter expert teams to ensure the dependability of the Microsoft server Fleet and helping develop new innovative tools to improve efficiencies when diagnosing/mitigating

Responsibilities

  • Triage and drive to analysis of potential faulting systems through resolution. Either remotely or on site at datacenter facility.
  • Provide detailed on-site analysis/data gathering.
  • Ability to debug to component level on cloud server HW.
  • Work with Microsoft internal teams to support CSI diagnostic and deployment tools development and ongoing system improvement.
  • Focus on continuous improvement to optimize processes, procedures, and execution.
  • Interface and interact with servers and infrastructure through the management network to root cause server fleet issues to minimize server downtime.
  • The Customer experience team provides 24 x7 coverage on a Rota basis.

Qualifications

Basic Qualifications:

  • Bachelor of Science degree or equivalent in a relevant field of study required, Masters degree or equivalent desired
  • 5+ years of experience with server-level and rack-level server designs
  • Experience with remote debugging of server and storage systems.
  • 3+ year hands on server and networking debug of system-level systemic issues.
  • Knowledgeable in data analysis tools.
  • In depth experience with Server Architecture, CPU, Memory and PCIE/peripheral devices.

Preferred Skills/Qualifications:

  • Passion for server-related problem solving in a high-volume data center environment.
  • Track record of successful collaboration with datacenter networking and engineering staff.
  • Individual effectiveness skills such as discipline, time management, decision making, planning and organizing work, summarizing results through technical reports (Azure DevOps, MS Office) are highly desired.
  • Experience working in a team-oriented engineering environment.
  • Self-motivated professional, capable of working independently as well as collaboratively across multiple teams from various engineering disciplines.
  • Demonstrated ability to plan work, and work to a plan across multiple organizations, adapting as necessary in a rapidly-evolving environment.
  • Demonstrated ability to effectively and persuasively communicate issue status, implications, and progress to audiences of varying technical and business levels.

Other

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements

Candidates must have an active TS and be willing to upgrade to TS/SCI (with polygraph) or have an active TS/SCI and be willing to upgrade to TS/SCI (with polygraph). This role will require candidates to maintain the TS/SCI (with polygraph) clearance.

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to askstaff@microsoft.com

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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