Product Analyst - Telematics

National Interstate Insurance Company

Location: Richfield, Ohio

Job Type: Full time

Posted


National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!

NATL is seeking a product analyst for our telematics team to help optimize data management and workflow for our customers participating in the program. The Telematics Product Analyst is responsible for leading the customer support, reporting, system support, and project management associated with NATL's telematics program. These activities include but are not limited to responding to customer requests, analyzing client data, developing best-practice strategies across the telematics customer base by interfacing directly with product, and business development teams.

Essential Job Functions and Responsibilities

  • Business workflow optimization
    • Contributes to and/or is accountable for telematics workflow for respective NATL products.
    • Supports action plans and strategic direction for functional areas and maintains alignment with other product managers to ensure the successful integration of telematics into the product offering
    • Supports the review, approval, implementation, and communication of assigned filings and ensures compliance with statutory requirements
    • Build consistent communication and guidance plans for product
    • Email communication and templates
    • Okta and user authentication workflow management
  • Account data management
    • Point of contact for account administration using proprietary tools
    • Workflow and triggers management
    • Feature management to establish data consistency across all integrated telematics providers
  • Marketing assistance
    • Assist in administering training and communication materials and providing training as necessary on product/rate changes for staff, field, and agency personnel.
    • Provides technical advice to lower-level positions and other functional areas.
    • Webinars and how-to videos
    • Collaborate with compliance/legal/media/product on releasing external telematics artifacts
  • CRM – Telematics data management
    • Works with product teams to develop and manage CRM dashboards pertinent to Telematics
    • Establish Product-specific reports and scheduling

Job Requirements

Education: Bachelor’s Degree or equivalent experience.

Field of Study: Business, Liberal Arts, or a related discipline.

Company:

NIC National Interstate Corporation
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