Helpdesk Technician I

National Interstate Insurance Company

Location: Richfield, Ohio

Job Type: Full time


National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!

Essential Job Functions and Responsibilities

  • Provides support to end users for either PC, server, or mainframe applications and hardware:
    • Responds to telephone calls, emails, and personnel requests for technical support.
    • Simulates or recreates user problems to resolve operating difficulties.
    • Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
  • Recommends systems modifications to reduce user problems.
  • Performs other duties as assigned.

Job Requirements

Education: Associate Degree and 2 years of technical education, or equivalent experience.

Field of Study: Computer Information Systems or a related discipline.

Experience: 0 to 3 years of related experience.


NIC National Interstate Corporation


We offer competitive healthcare, retirement and paid time off benefits.

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