National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!

National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!

Since 1989, National Interstate has specialized in serving the insurance needs of the wheels-based transportation industry. Our steadfast focus on developing niche expertise in product design, loss control and claim services has made National Interstate one of the most respected names in commercial transportation insurance today. (https://natl.com/)

National Interstate Insurance is looking for a Claims Operations Associate II to join their team. This individual will work a hybrid schedule out of our Richfield, Ohio office.

Essential Job Functions and Responsibilities

• Learns to perform claims processing and payment functions on basic claims for one or more lines. Performs claims support functions:
  • Composes, prepares, reviews, and responds to correspondence.
  • Answers and responds to inquiries and gathers information.
  • May perform mail/file functions. Utilizes the company system(s) to identify the appropriate recipient of correspondence within or outside of the company. Sorts and distributes mail. Maintains/purges documents according to record retention guidelines and distributes files/file systems.
  • Performs general processing, may include updating manuals.
  • May assist with claims numbers, claims setup and entry, electronic imaging or indexing, statistical coverage verification, preparation/entry of claims transactions, preparation/processing recovery, and processing drafts and forms.
  • May perform systems functions, including determining errors/corrections on claims system(s) and/or policies.
• Provides support to Claims department, developing specialized skills and knowledge related to processing.
• May enter information into company system(s).
• Prepares, orders, and maintains records, reports, registers and schedules.
• Updates claims files and maintains, corrects, and/or updates data using office technology.
• Performs other duties as assigned.

Job Requirements

Education: High school diploma or equivalent

Experience: Generally, 2 to 4 years of related experience.

Benefits and Pay:
Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role’s scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.

Company:

NIIC National Interstate Insurance Company

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.