National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Since 1989, National Interstate has specialized in serving the insurance needs of the wheels-based transportation industry. Our steadfast focus on developing niche expertise in product design, loss control and claim services has made National Interstate one of the most respected names in commercial transportation insurance today. (https://natl.com/)

National Interstate is looking for a Transformation Analyst to join their team. This individual will work a hybrid schedule out of the Richfield, Ohio Office 2 days per week or fully remote from the USA if not local to the office.

National Interstate’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site a minimum of two days a week, with the potential to work three days remotely. Core in‑office days are Tuesday and Wednesday but will be determined by business needs.

Essential Job Functions and Responsibilities

• Analyzes complex business issues and defines advanced requirements to design IT solutions that align with organizational goals.
• Collaborates with program manager, project manager and/or cross-functional project teams to gather information, model intricate systems requirements, and document specifications.
• Leads the development and implementation of automated system protocols that reduce manual processes, increasing overall operational efficiency.
• Develops and refines workflow charts and diagrams to study system capabilities and write detailed specifications.
• Develops comprehensive end-user documentation and delivers training to ensure successful adoption and optimal use of new systems.
• Monitors project milestones, phases, and elements to ensure timely, budget-compliant delivery and alignment with project objectives.
• May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports.
• Performs other duties as assigned.

Job Requirements

Education: Bachelor’s degree in Business, Information Technology, Computer Science or a related field.

Experience: Generally, a minimum of 10 years of related experience that includes experience in designing, coding, testing, debugging, documenting and/or maintaining applications required or configuring and using application software in a business setting.

Scope of Job/Qualifications: Provides requirements guidance to program manager, project manager and/or project teams. Participates in all phases of the requirements life cycle and requirements teams for complex programs and projects. Makes recommendations for Best Practices and introduces new techniques/tools to the BA Practice (including methods/approaches). Exhibits advanced business knowledge and ability to identify and define business needs including a high level of understanding of the organization's business and technology operations. May serve as Scrum Master on an agile team, helping the team through a combination of facilitation and coaching, while also helping those outside the team understand how to interact with the team. May serve as an agile development team member, creating and testing the product increment. Advanced analytical skills with the ability to gather and analyze data to drive decision-making. Viewed as a senior resource on the team. Provides technical advice and support to lower-level positions.

This job is non-exempt in California.

Company:

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.