Since 1989, National Interstate has specialized in serving the insurance needs of the wheels-based transportation industry. Our steadfast focus on developing niche expertise in product design, loss control and claim services has made National Interstate one of the most respected names in commercial transportation insurance today. (https://natl.com/)

Essential Job Functions and Responsibilities

• Provides customer support across multiple lines of insurance by handling inbound and outbound phone calls and responding to emails to address inquiries and resolve discrepancies.

• Fosters and builds relationships with internal departments and external customers to ensure a positive customer experience.

• Handles inquiries from internal and external customers related to billing and payments.

• Communicates effectively through clear written and verbal communication.

• Applies working knowledge of multiple billing and policy systems and related procedures to accurately administer billing, record payments, and reconcile billing statements.

• Conducts follow‑up on delinquent accounts, including communication with collection agencies, insurance agents, and insureds.

• Gathers and organizes data to support the creation of standard and ad hoc reports.

• Performs other duties as assigned.

Job Requirements

Education: High School Diploma or equivalent preferred.

Experience: Generally, a minimum of 3 years of experience in accounting support functions. Billing and collections experience preferred.

Scope of Job/Qualifications: Possesses advanced organizational abilities to manage multiple tasks efficiently. Knowledge of relevant state and federal regulations and company policies/guidelines related to insurance accounting. Strong attention to detail organizational skills, and problem-solving abilities. Demonstrates interpersonal and communication skills. Proven ability to handle confidential information with discretion.