Who We Are:
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.
The Consultant is responsible for managing client strategy and project plans, including deliverables. This role involves leading the team's annual execution of core work, ensuring client satisfaction, and providing benefit opportunities for client expansion. The Consultant will partner with the Managing Consultant and Producer to ensure account success and will focus on growing current clients while absorbing new clients into their book. The ideal candidate will bring extensive industry knowledge, thought leadership, and a proactive approach to client engagement.
Key Responsibilities:
- Client Management
- Responsible for ongoing client satisfaction. Ensure clients receive timely and effective solutions to their needs, fostering long-term relationships.
- Be accountable to retain clients, ensuring their continued satisfaction and loyalty. Implement strategies to maintain high client retention rates and address any issues promptly.
- Focus on growing current clients, ensuring their needs are met and identifying opportunities for expansion. Absorb new clients into the book, providing them with exceptional service and support.
- Serve as the main strategic point of contact, addressing their needs and concerns. Provide clients with consistent and reliable support, ensuring their satisfaction and loyalty.
- Strategic Planning
- Take charge of accounts within the book of business, making strategic decisions to optimize benefits for clients. Develop and implement innovative strategies to enhance client benefits and satisfaction.
- Identify and drive opportunities for client expansion, exploring new benefit options and solutions. Proactively seek ways to enhance client offerings and add value to their benefit plans.
- Financial Management
- Be responsible for managing a book of $500k-5 million dollars of annual revenue. Ensure financial targets are met and optimize revenue streams through effective client management.
- Team Collaboration
- Collaborating with the Account Manager Team on annual execution of core work, ensuring all deliverables are met.