Who We Are:

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Job Summary:

This role offers the opportunity to work alongside an experienced Team Leader within the Sports and Entertainment segment. You will be responsible for working with Advisors/Client Executives and others on the Account Management team to service a book of business; this includes administrative and operational aspects to do so. The book of business can include large lines and layered accounts. You will partner with the Team Leader to deliver high-quality service and strategic support for a portfolio of commercial insurance clients.

This is a full-time position with a hybrid schedule from our Plainview, Long Island office. We are open to a remote option for those well-experienced in Commercial Lines complex accounts. Title and salary will be commensurate with knowledge and experience.

Essential Duties and Responsibilities:

• Handle day-to-day servicing for an assigned set of client accounts, including extensive verbal, electronic, and written communication.
• Maintain proactive, professional relationships with carrier and client contacts.
• You may be responsible for leading client meetings for assigned accounts, as needed.
• Lead the renewal and marketing process from start to finish in partnership with the Team Leader.
• Communicate directly with clients and carriers in collaboration with the Team Leader.
• Create and maintain client files in accordance with established office procedures.
• Maintain accurate client policy records in the agency management system.
• Negotiate submissions directly with carriers, as appropriate.
• Lead reviews of proposals and carrier source documents to confirm accuracy and completeness.
• Maintain accurate documentation and follow-up processes to ensure policies, endorsements, and other deliverables are received and processed as requested.
• Serve as the first point of contact for billing questions from clients and carrier personnel; coordinate with Accounting Department as needed.

Knowledge, Skills, and/or Abilities:

• Demonstrated client service to establish and maintain effective relationships. Demonstrate strong business writing skills through relevant work and knowledge assessments.
• Experience with EPIC (agency management system) preferred.
• Intermediate level of experience with Microsoft Office (Word, Excel, and Outlook). AI and other emerging technologies are use
• Excellent written communication skills – writes clearly; edits work for spelling and grammar; varies writing style to meet needs; presents numeric data effectively.
• Ability to organize, prioritize, and handle multiple deadlines in a fast-paced environment. Ability to handle situations calmly, with a friendly and professional approach.
• Sharp attention to detail, decision-making skills, problem resolution and strong negotiation skills.
• Sound judgment with the ability to make independent decisions within established guidelines.
• Flexibility and adaptability to changing priorities, deadlines, and technology.
• Ability to successfully interact with a variety of people and function well both in a team environment and autonomously
• Ability to work additional hours as needed to meet client and business deliverables. Having the ability to accommodate minimal travel is required.
• When working from home, you must maintain a confidential workspace and high-speed internet.
• We are actively adopting AI across our workflows. Candidates should have basic familiarity with AI tools and an interest in learning how to apply them in day‑to‑day work. Our team is committed to responsible AI adoption and offers structured training to help you grow your capabilities as the technology evolves.

Education and/or Experience:

• 5+ years of commercial lines insurance servicing experience preferred.
• Recent experience in a retail insurance brokerage environment required.
• Bachelor’s degree (BA/BS) preferred; high school diploma or equivalent required.
• Keen ability to understand and assess policy forms and endorsements

Certificates, Licenses, Registration:

• Property & Casualty broker’s license required upon hire.

What We Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $81,000 – $115,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better Together!