Who We Are:
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.
Summary:
Are you a strategic employee benefits professional who enjoys building trusted client relationships and influencing business decisions? As an Employee Benefits Consultant, you'll serve as the primary advisor for a portfolio of clients, helping employers design, manage, and optimize their employee benefits programs. You'll lead client strategy, renewal planning, and ongoing consulting initiatives while partnering with internal teams to deliver outstanding service! This role blends relationship management, benefits expertise, financial analysis, and problem-solving, offering the opportunity to make a meaningful impact on both client success and business growth. This position is ideally based in Austin, Texas, where team members participate in a hybrid work environment that balances in-person collaboration with flexibility. However, we are open to considering exceptional candidates outside the market for a fully remote arrangement.
Key Responsibilities:
Client Management
- Responsible for ongoing client satisfaction. Ensure clients receive timely and effective solutions to their needs, fostering long-term relationships.
- Be accountable to retain clients, ensuring their continued satisfaction and loyalty. Implement strategies to maintain high client retention rates and address any issues promptly.
- Focus on growing current clients, making sure their needs are fulfilled and looking for opportunities to expand. Absorb new clients into the book, providing them with exceptional service and support.
- Serve as the main strategic point of contact, addressing their needs and concerns. Provide clients with consistent and reliable support, ensuring their satisfaction and loyalty.
Strategic Planning
- Take charge of accounts within the book of business, making strategic decisions to optimize benefits for clients. Develop and implement innovative approaches to enhance client benefits and satisfaction.
- Identify and drive opportunities for client expansion, exploring new benefit options and solutions. Proactively seek ways to improve client offerings and add value to their benefit plans.