Who We Are:
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management, and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.
Summary
We are looking for a diligent, analytical, hands-on Financial Systems Support Analyst to manage daily operations of an Accounts Payable invoice processing platform and an end user ticketing system. This role handles invoice expense coding and provides front-line ticket support, connecting Finance, AP, and end users.
This position will triage and resolve end user support tickets, code invoices accurately, investigate issues, and work closely with internal teams to keep transactions moving and reduce disruption. The ideal candidate is diligent, efficient, comfortable in a fast-paced environment, able to communicate with all levels of the organization, and able to balance transactional work with system support.
Key Responsibilities
- Perform and support accurate invoice review & coding of expense accounting instructions, including research and validation of data discrepancies
- Partner with AP, Finance, and business users to resolve coding and approval issues
- Identify recurring issues and recommend process improvements to reduce rework and volume
- Monitor, triage, and resolve ServiceNow tickets related to Coupa, invoices, suppliers, and payment issues
- Serve as a primary point of contact for users submitting tickets, providing clear and timely communication
- Investigate issues by reviewing system data, transaction history, and documentation
- Document resolutions and update ticket notes to support knowledge sharing and audit visibility
- Advance system defects or complex issues appropriately while maintaining ownership through resolution
Required Qualifications
- Strong analytical and problem-solving skills
- Strong customer service skills
- Experience with invoice processing
- 2 years of supporting end users via a ticketing system
- High attention to detail with the ability to prioritize multiple tasks
- Strong written and verbal communication skills
- Ability to work independently while collaborating across teams
Preferred Experience
- Awareness of accounting principles & terms
- Coupa Accounts Payable invoice management system
- Workday ERP
- ServiceNow ticketing system
Why This Role Matters
This role plays a critical part in keeping invoices moving through the approval & payment processes and ensuring users receive timely, accurate support. By combining Coupa coding knowledge and ServiceNow ticket ownership, this position helps close gaps, reduces handoffs, improves overall system reliability and ensures end user happiness. Your work will be essential to maintaining the flawless operation of our financial systems and providing world-class support to our users!
What We Offer:
We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $50,600 – $65,500. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
NFP and You... Better Together!
NFP is an inclusive Equal Employment Opportunity employer.
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