Who We Are:
Lenox Advisors brings together sophisticated solutions in wealth management and insurance services to high-net-worth individuals and their families. As a wholly owned subsidiary of NFP, an Aon company, we combine the culture of a boutique firm with the stability and backing of a large corporation to create an environment that's truly unique.
Position Summary & Overall Purpose:
The Agency Supervisory Officer (ASO) reports to the designated supervisory leader and supports the firm’s supervisory framework with a focus on investment suitability, principal review, regulatory compliance, and risk mitigation while ensuring supervisory decisions are timely, consistent, and well documented.
Job accountabilities:
Client Portfolio Suitability Consultation
- Evaluate transactions, product recommendations, account features, and investment strategies for suitability and compliance with firm requirements.
- Provide principal review and approval for designated products, i.e. complex products.
- Conduct client or third-party outreach when additional validation is required to support a supervisory decision.
- Document review outcomes, conditions, approvals, and required follow-up.
Supervisory Monitoring and Risk Management
- Monitor supervisory activity, transaction alerts, account exceptions, and other risk indicators to identify patterns or potential concerns.
- Research identified issues, coordinate corrective action, and address customer concerns or apply disciplinary standards when appropriate.
- Maintain required supervisory logs, reviews, approvals, and documentation in accordance with established schedules.
- Analyze trends and prepare recurring or targeted reports to support risk assessment and supervisory priorities.
- Monitor supervision arrangements that have been improved and other risk-based controls for continued efficiency.
Exceptions, Escalations, and Corrective Action
- Review exception requests, gather supporting information, and coordinate decisions with the appropriate stakeholders.
- Serve as an escalation resource for complex supervisory matters and facilitate timely resolution.
- Coordinate required client, representative, and Home Office follow-up, including corrective action and account-status changes.
- Maintain complete records of correspondence, decisions, and resolution steps.
Education, experience, license requirements: