COBRA Support Specialist

NFP Corp.

Location: Northampton, Massachusetts

Job Type: Full time


Essential Duties and Responsibilities:
  • Provides professional and timely service to brokers, clients and participants
  • Effective communication skills via telephone, email and in-person
  • Participates in new business implementation process
  • Provides accurate and timely responses to all inquiries
  • Processes qualifying events, participant terminations and updates
  • Resolves COBRA administration service issues with internal staff and outside Vendors
  • Advises COBRA participants of regulatory requirements regarding grace periods, processes, etc.
  • Processes premium payments
  • Processes all incoming and outgoing COBRA-related correspondence
  • Meets or exceeds all performance standards
  • Participates in Open Enrollment planning and implementation
  • Assumes other duties as assigned by Manager
Experience/Training Required:
  • 2-5 years of related experience and/or training
  • Customer Service experience preferred
  • Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace; maintain punctuality and adherence to set schedule; have solid research and follow-up skills.
  • Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues.
  • Analytical skills
  • Attention to detail
  • Customer service experience
  • Ability to multi-task
  • Professional communication skills
  • Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc)
  • Ability to work independently
  • Ability to make decisions utilizing sound judgment
You’ve got this!