Essential Duties and Responsibilities:
- Provides professional and timely service to brokers, clients and participants
- Effective communication skills via telephone, email and in-person
- Participates in new business implementation process
- Provides accurate and timely responses to all inquiries
- Processes qualifying events, participant terminations and updates
- Resolves COBRA administration service issues with internal staff and outside Vendors
- Advises COBRA participants of regulatory requirements regarding grace periods, processes, etc.
- Processes premium payments
- Processes all incoming and outgoing COBRA-related correspondence
- Meets or exceeds all performance standards
- Participates in Open Enrollment planning and implementation
- Assumes other duties as assigned by Manager
Experience/Training Required:
- 2-5 years of related experience and/or training
- Customer Service experience preferred
- Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace; maintain punctuality and adherence to set schedule; have solid research and follow-up skills.
- Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues.
- Analytical skills
- Attention to detail
- Customer service experience
- Ability to multi-task
- Professional communication skills
- Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc)
- Ability to work independently
- Ability to make decisions utilizing sound judgment
You’ve got this!