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Sr. Underwriting Case Manager

Phoenix, Arizona
Full time
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NFP Corp.
Insurance & superannuation
5,001-10,000 employees
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Our company is a Life Insurance & Consulting Services firm located in Phoenix, Arizona that specializes in wealth accumulation techniques, estate-planning strategies, life insurance consulting, employee benefits, non-qualified executive benefit programs, income protection and business planning.
Our firm is seeking a Senior Life Insurance Field Underwriter that would be responsible for the coordination of all aspects of the underwriting, case management, and implementation process for new business. This includes developing and managing the underwriting process to providing efficient, proactive service to clients, understanding life insurance products and companies, and the implementation process. The Underwriter will also be expected to engage in frequent communication with the Client Relationship Managers, life insurance companies, and internal resources to manage expectations appropriately and provide first class client service throughout the process.
Essential Functions:
? Must have a complete understanding of how to process New Business applications for Life Insurance
? Communicate on a daily basis with Client Relationship Managers and multiple Insurance Companies in order to expedite the underwriting process
? Communicate professionally, concisely, and effectively with internal and external clients on all issues pertaining to any New Business
? General underwriting case management
? Ensure that regular written status updates are sent to clients and producer either directly or through the producer
? Conduct 15-30 minute telephone interviews with clients to collect their personal, medical and avocation history
? Schedule insurance medical exams, send reminders and follow up to ensure successful completion
? Coordinate ordering of APS records and review records upon receipt
? Write detailed cover letters to insurance companies to present the case in a favorable light by assembling a comprehensive case file for underwriting submission. This will include an introduction letter explaining the case, details of inforce coverage, medical records, financial information and any other pertinent data
? Negotiate with carrier underwriters for best possible risk classification
? Understand how final offers will impact the case design and work cooperatively with design analysts to update the design appropriately
? Complete and review life insurance application paperwork
? Schedule client third party telephone interviews
? Work with client’s advisors to obtain trust and/or LLC information and financial justification letters
? Perform detailed application reviews of paperwork for fellow underwriters
? Follow up on case status with insurance company
? Review policy upon receipt, have errors corrected, and prepare policy for delivery
? Ensure trust or LLC accounts are established where applicable and coordinate funding with client and producer
? Coordinate signatures on delivery requirements and submit to insurance company to place coverage in-force
? Consistently and effectively update case information in the firm database
? Breakdown underwriting files and inform Client Administration team of future administrative obligations for the portfolio
? Travel to meet with the client for application completion on an as needed basis
Contracting and Licensing
? Ensure all agent’s contracts and licenses are current
? Notify agent of deadlines regarding continuing education
? Monitor status of ongoing continuing education requirements

Other Duties
? Back up receptionist for answering phones according to rotation schedule
? 4-5 years of Life Insurance Case Management experience at a brokerage or insurance company
? Knowledge of new business processes, forms, carrier underwriting requirements and case management in a brokerage environment
? Ability to anticipate potential issues and communicate quickly and effectively to resolve those issues
? Strong knowledge of life insurance terminology (preferred)
? Knowledge of broker dealer and licensing preferred
? Strong understanding of risk classifications
? General medical knowledge (ability to read Attending Physician Statements)
? Strong interpersonal and communication skills – written and verbal
? Strong marketing and negotiating skills
? Strong problem-solving skills
? Proficient in Word and Excel
? Ability to work in a fast paced environment along a steep learning curve
? Ability to adapt to changing processes and evolution
? Ability to organize, prioritize and mange multiple tasks and requests
? Ability to work under pressure and meet deadlines
? Highly detail oriented
? Will be provided upon request