The Division within NFP
American Benefits Group (ABG) is one of the nation’s leading employee benefit solution providers for Consumer Directed Health accounts, COBRA and Direct Billing services. Over the course of the past 25 years, we have grown considerably and we are looking to grow our team even further. We are transforming the benefits administration industry with empowering technology and a world-class customer service experience. Come join us and be a part of a team of outstanding individuals working towards building benefit solutions and creating great futures.
Every employee at ABG maintains a laser focus to exceed client expectations every day. Our people are what make us successful and we are looking for qualified candidates to join our team as a COBRA Support Specialists. The COBRA Support Specialist plays a key role as the first point of contact with ABG for many of our clients, brokers and participants.
Who are we looking for?
This position is perfect for you if you enjoy helping others. We’re looking for someone who loves solving problems and creating long-term customer relationships. This is a great opportunity if you care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful.
This is a full-time position, ideally working on-site and hybrid from our North Hampton, MA office. We also offer the flexibility for experienced candidates, with COBRA administration, to work remotely.
Position Summary/Objective – COBRA Support Specialist
The COBRA Specialist supports and services clients, brokers and COBRA participants by providing COBRA Administration in accordance with federal COBRA regulations
This position includes but is not limited to the following:
Customer Support
- Promptly answers incoming calls and e-mails to provide support to clients, brokers, and participants
- Accurately explains COBRA to clients, brokers and participants, including COBRA notices, timelines, payments, reporting and coverage
- Document interactions in the WEX Health COBRA Portal immediately after calls & emails
- Maintain strong working knowledge of COBRA and stay current with law and regulation changes
- Confidently handles complex issues and collaborates with other team members to come to the best resolution
- Tactfully addresses sensitive participant matters
- Documents urgent reinstatement requests according to department procedure and timely follows up on requests as stated until completed
- Consistently follows through and follows up on requests until resolved
