Project Manager

NFP Corp.

Location: New York, New York

Job Type: Full time


Be brave, not perfect.
- Reshma Saujani

Who We Are

We’re NFP, a five-time Best Places to Work award winner in Business Insurance for 2017, 2018, 2019, 2020 and 2021. We are also recognized as an Elite 2018 Agency award winner named as a Top Employee Benefits Firm. We are a leading Insurance Broker and Consultant that provides Employee Benefits, Property & Casualty, and Retirement and Individual Private Client solutions to help our clients reach and realize their goals because we believe business is personal. Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ nationwide offices and 17 international locations. To learn more, please visit:

Essential Duties:

  • Understand business initiatives, strategic plans, and platform architecture to influence project execution
  • Evaluate how system changes will affect workflows, data, and reporting
  • Working with the implementation partners, business, and IT to optimize, enhance, unify the Service Now and Salesforce platforms
  • Extensive background with managing multiple workstreams in a fast-paced environment
  • Specific project manager responsibilities include developing detailed project plans, ensuring resource availability and allocation and delivering every project on time within budget and scope.
  • Project manager should have a background in business skills, management, budgeting and analysis; should be an excellent communicator and comfortable managing multiple tasks.

Essential Responsibilities:

  • Coordinate internal resources and third parties/vendors for the flawless execution of projects
  • Ensure that all projects are delivered on-time, within scope and within budget
  • Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Ensure resource availability and allocation
  • Develop a detailed project plan to track progress
  • Use appropriate verification techniques to manage changes in project scope, schedule and costs
  • Demonstrate understanding of Agile framework
  • Establish and maintain relationships with NFP teams, stakeholders, and vendors
  • Provide detailed documentation surrounding requirements, and work with the development team and QA team
  • Gathered requirements from stakeholders and communicated business needs with technical details to developers and architects
  • Analyze and map business processes used to identify process gaps
  • Assist in formalizing action plans and workflows to achieve specific business goals and improve overall processes
  • Maintain product backlog
  • Facilitate sprint planning, prioritization, and grooming meetings

Skills and Abilities

  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Bring proven SDLC knowledge and processes to help streamline workflows
  • Requires a unique combination of business acumen, technical expertise, and leadership
  • Excellent written and verbal communication skills
  • Must be well organized, detail-oriented, meticulous with effective time management
  • Should have methodical & creative thought processes, with the ability to quickly adapt
  • Proactive in learning new toolsets to further improve process and reporting
  • In depth knowledge of ServiceNow – Modules: CSM, CPC, ITAM, ITOM, and ITSM

Processes and Methodologies

  • Critical Path: determined by identifying the longest stretch of dependent activities and measuring the time required to complete them from start to finish.
  • Risk Management: the identification, evaluation, and prioritization of risks followed by coordinated application to minimize, monitor, and control the probability or impact
  • Change Management: a systematic approach to dealing with the transition or transformation of an organization's goals, processes, or technologies

Preferred Skills (a plus, not required)

  • Making process diagrams and workflows in MS Visio
  • Agile project management
  • Managing work items in Jira, Azure DevOps or ITBM
  • 3+ years as Business Analyst experience with ServiceNow, Remedy or Salesforce
  • Bachelor's degree in computer science, business, or a related field

What We Offer

NFP is proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP and You... Better. Together.

NFP is an inclusive Equal Employment Opportunity employer.

You’ve got this!