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Chief Broking Officer, Construction

New York, New York
Full time
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NFP Corp.
Insurance & superannuation
5,001-10,000 employees
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Who We Are:

We’re NFP, a six-time Best Places to Work award winner in Business Insurance for 2017-2022. We are also recognized as an Elite Agency award winner named as a Top Employee Benefits Firm. We are a leading Insurance Broker and Consultant that provides Employee Benefits, Property & Casualty, and Retirement and Individual Private Client solutions to help our clients reach and realize their goals because we believe business is personal. Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ nationwide offices and 17 international locations. To learn more, please visit:

The Role:

NFP’s North American Construction & Infrastructure Group is seeking candidates for the role of Construction Broking Officer (CBO) with proven broking expertise working with Contractors, Owners and other industry stakeholders. The CBO will be responsible for the creation and implementation of broking strategy, driving product innovation and diversification, and for recruiting and overseeing the team responsible for the brokering and placement from initial market selection through policy delivery to the client, including all aspects broking functions whether directly through a broking team or on a directed basis through account management personnel. The CBO largely serves in a leadership capacity but will also provide direct involvement and support on the largest and most complex placements as well engaging in the resolution of insurance policy disputes/ complex claims. The CBO is also expected to help drive new to market product solutions and provide regular updates to colleagues and clients on insurance market changes.

Location flexible for the right candidate.

Essential Duties and Responsibilities:

  • Demonstrate the highest level of integrity, ethical behavior, and professionalism; leads by example
  • Define success and direct team broking activity to achieve the optimal outcomes for clients/prospects; ensure a go-to-market strategy is in place for each broking engagement
  • Accountable for achieving portfolio and team KPI’s including growth, retention, and margin objectives. Drive and support prospect sales efforts, expand existing client relationships throughcross-sell and up-sell initiatives, ensure distinctive client value is delivered through all placement and facets of service engagement
  • Ensure the team’s development of creative solutions at the client level to effectively address difficult placement scenarios; own the process and drive outcomes to enhance customer satisfaction around key deliverables; challenge conventions, value diverse and critical thought, and objectively evaluate alternative paths to success
  • Lead the sales efforts of the team through the promotion of best practices, achievement of productivity and efficiency gains, and alignment with the organization’s business strategy
  • Cultivate strong, productive, trustful, and resilient multi-level relationships with carrier and wholesale partners and NFP local office teams
  • Demonstrate exceptional negotiation skills – possess an awareness of different personality types and ability to adjust approach to effectively drive the optimal outcome; capable of interacting with all audiences within client, carrier, wholesale, vendor, and specialty organizations; effectively lead team members in difficult scenarios and collaborates effectively with other leaders
  • Working knowledge of client needs across the portfolio and the effective deployment of client-facing resources and technology to successfully impact the client’s service experience, solidifying our position as an industry-leading broker
  • Ensure team members are executing on NFP’s broking strategies, including strategic carriers, panels, and preferred wholesaler utilization
  • Provide leadership oversight and ensure the accuracy of client and policy information in NFP’s Epic agency management system
  • Ensure the team effectively introduces and deploys data and analytics to provide meaningful program insight for clients and the broking team
  • Develop and ensure the deployment of differentiated client services through a thoughtful and sound execution of the client stewardship process that enhances the quality of client relationships
  • Ensure new technological resources are showcased and appropriately introduced to defined customers
  • Effectively set expectations and ensure the execution of client engagement and stewardship across the portfolio that supports client institutionalization, while ensuring that internal service teams and carrier partners engage in a manner that reinforces a value-based relationship
  • Engage Subject Matter Experts to support client business development and retention
  • Support the recruitment and acquisition of talent that aligns with current and future organizational requirements; support the development of high-potential talent utilizing annual development planning, providing challenging assignments, project work, mentoring, coaching, and exposure to a variety of individuals and teams
  • Set challenging and achievable team and individual objectives. Demonstrate effective and motivational performance management techniques to develop the team; sets professional standards and core competencies, while ensuring the team is trained and supported to achieve and exceed those standards
  • Effectively engage colleagues and provide objective performance feedback through interim and annual performance reviews.
  • Actively drive the implementation and usage of new systems and processes that improve margin and efficiency
  • Demonstrate active succession planning through market mapping and the movement of high-potential talent through the business
  • Improve the diversity profile of the practice and focus on tangible actions to drive the Diversity & Inclusion mission in the business
  • Ensure adherence to compliance requirements
  • Accountable for the introduction, utilization, and deployment of customer-facing data and internal analytics; ensure the team utilization of analytics to differentiate and drive favorable market outcomes in the placement of new and renewal business
  • Ensure team continues to develop and maintain thorough knowledge of insurance marketplace, products, and services
  • Continual revisit, in conjunction with other construction leaders, Standard Operating Procedures (SOP) and Key Performance Indicators (KPIs)

Knowledge, Skills, and/or Abilities:

  • Significant business insight in operational management of developing and mentoring a team; proven track record of achieving KPIs
  • Excellent leadership and portfolio management skills
  • Excellent written and verbal communication skills
  • Extensive understanding of broker operating fundamentals and financials
  • Excellent negotiation skills – ability to adjust approach to effectively drive optimal outcomes depending on different personalities
  • Excellent organizational skills with ability to focus the team to manage changing workload, work complexity and priorities
  • Self-motivated and determined with positive attitude and sense of urgency
  • Strong attention to detail with strong analytical skills, both quantitative and qualitative
  • Proven technical competency and creativity demonstrating excellence in developing and delivering innovative property and casualty solutions
  • Confident, poised and interactive - when client-facing communicates effectively, demonstrates