NFP is a six-time Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We’re a recognized Elite Agency award winner and a leading property and casualty broker, benefits consultant, wealth manager, and retirement plan advisor. NFP provides solutions enabling client success through the expertise of over 7,000 global employees, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors and financial institutions. To learn more, please visit: https://www.NFP.com.

Essential Duties and Responsibilities:

• Proactively coordinate and manage broking around the renewal cycle in accordance to NFP’s service model standards and timelines
• Define success and direct broking activity, individually and amongst the team, to achieve the optimal outcome for the client/prospect; ensure a go-to-market strategy is in place for each broking engagement
• Demonstrate exceptional negotiation skills – possess an awareness of different personality types with the ability to adjust approach to effectively drive the optimal outcome; capable of interacting with audiences of various seniority within client, carrier, wholesale and specialty organizations; effectively manage difficult scenarios and collaborate with Broking Team Leader on alternatives and solutions
• Execute client/prospect placements demonstrating an unmistakable command of the risk to be placed and a clear focus on driving the optimal outcome in both financial and non-financial terms
• Collaborate with account management team and client to ensure complete and timely submissions, respond to carrier queries, compile and analyze carrier quote proposals, and present clients with a clear summary of the marketing process and a proposal with recommendations
• Develop creative solutions to effectively address difficult placement scenarios; own the process and drive outcomes to enhance customer satisfaction around key deliverables
• Lead team members in preparation of proposal presentations for existing and prospective clients
• Support team members in responding to client queries and concerns to resolve issues promptly
• Present proposals to producers and account management teams and leads client meetings
• Oversee the development of sales documents, presentations, stewardship reports, and RFP responses for prospective clients
• Prepare detailed and complex coverage and policy comparisons, diagnostics, consolidated coverage/policy analyses, letters, and reports under the direction of the Broking Team Leader
• Oversee the review of binders and policies to ensure terms and conditions are accurately reflected
• Provide leadership and demonstrate an ability to effectively mentor, support and develop team members
• Develop strong, productive, trustful and resilient relationships with carrier and wholesale partners and their staff and NFP local office teams
• Provide oversight and ensure the accuracy of client and policy information in NFP’s Epic agency management system
• Drive and ensure the effective deployment of data and analytics to provide meaningful program insight for clients and the broking team
• Develop and ensure the deployment of differentiated client services through a thoughtful and sound execution of the client stewardship process that enhances the quality of client relationships
• Ensure technology resources are showcased and appropriately introduced to defined customers
• Provide oversight ensuring client, broking and brokerage data files are maintained in a timely, complete and organized fashion
• Lead by example in executing on NFP’s broking strategies, including strategic carriers, panels, and preferred wholesaler utilization
• Develop and maintain thorough knowledge of insurance marketplace, products and services in complex casualty
• Demonstrate a strong understanding of a variety of complex casualty P&C risk financing strategies
• Demonstrate an understanding of actuarial analysis and the utilization of its concepts
• Lead and support all portfolio management objectives under the direction of the Broking Team Leader

Knowledge, Skills, and/or Abilities:

• Excellent leadership and portfolio management skills
• Excellent written and verbal communication skills
• Sound understanding of broker operating fundamentals and financials
• Excellent negotiation skills – ability to adjust approach to effectively drive optimal outcomes depending on different personalities
• Excellent organizational skills with ability to adjust to changing workload, work complexity and priorities
• Ability to work collaboratively as a key team member and mentor to junior team members
• Self-motivated and determined with positive attitude and sense of urgency
• Strong attention to detail with strong analytical skills, both quantitative and qualitative
• Proven technical competency and creativity demonstrating excellence in developing and delivering innovative property and casualty solutions
• Confident, poised and interactive - when client-facing communicates effectively, demonstrates emotional intelligence, and understands how to tailor responses in a variety of dynamic situations
• Proficient in Microsoft Office Suite
• Experience with Epic (agency management system) a plus

Education and/or Experience:

• Bachelor’s degree or equivalent required
• Minimum seven years insurance experience
• Team leadership experience a plus but not required

Certificates, Licenses, Registration:

• P&C License required or obtained within 90 days of employment
• Advanced industry designation(s) (e.g. CPCU, CIC, ARM) preferred

What We Offer

We’re proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP and You… Better together!

NFP is an inclusive Equal Employment Opportunity employer.