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Benefits Support Associate - Remote

NFP Corp.

Location: Cincinnati, Ohio

Job Type: Full time


****This is a hybrid position if you reside in Indianapolis, but remote if you live outside of IN.****

Who We Are:

We’re a six-time Best Places to Work award winner in Business Insurance for 2017-2022 who has earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine. We are also recognized as an Elite Agency award winner and named as a Top Employee Benefits Firm. We are a leading Insurance Broker and Consultant that provides Employee Benefits, Property & Casualty, and Retirement and Individual Private Client solutions to help our clients reach and realize their goals because we believe business is personal. Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ nationwide offices and 17 international locations. To learn more, please visit:

About the Role

We're looking for a Benefit Support Associate to join our Managed Services Team. Our Managed Services Team supports the benefits administration and technology solutions in place for our clients and their employees.

****This is a hybrid position if you reside in Indianapolis, but remote if you live outside of IN.****

Essential Duties and Responsibilities

  • Ensures accuracy of data for all products, including SimplyPeople (benefits administration), Wellness & benefit technology (Employee Navigator).
  • Responsible for maintaining client data to the highest standards.
  • Gain a thorough understanding of client service products, showing confidence when discussing them with current or potential clients.
  • Identify opportunities for process improvement and client education.
  • Provide support to account managers in their efforts around retention & delivery to clients.
  • Assist account managers with client/employee questions.
  • Track client life cycles and completing tasks as required to ensure a successful enrollment season.
  • Manage the concierge services, (Care Line & Queue).
  • Answer care line calls and emails in the queue and respond according to the service level agreements.
  • Resolve client employee benefits and technology-related questions and issues in a timely manner, setting follow-up tasks as needed.
  • Support the human resources technology practice.     
  • Engage in benefits technology, (Employee Navigator), support; enhance knowledge of the system and support additional areas of EENav practice (implementation calls, training, EDI, File maintenance, etc.).
  • Grow knowledge of additional benefit technology platforms, including HRIS systems and carrier portals.
  • Maintain excellence in timely responses and follow-through items by responding to vendors and carriers within 1-3 business days of notification.
  • Sitting for long periods of time.
  • Complete bill audits and discrepancy reporting as a priority, setting follow-up tasks if needed to address concerns with carriers or the account team.
  • Performs other duties as assigned.

What We’re Looking For

  • Completion of work with great attention to detail in a fast-paced office environment.
  • Speak professionally and listen well.
  • Utilize technology, (i.e., computer, email, printer, business software, and phone)
  • Being sensitive to FirstPerson’s needs, employee goodwill, and public image.

Education and/or Experience

  • Bachelor’s degree (required) or equivalent experience.
  • Two to four years in a client service role.
  • Wellness experience a preferred.

Certificates, Licenses, Registration

  • Life and Health License.

What We Offer:

NFP is proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.