Benefit and Technology Support Intern

Who We Are

NFP is a six-time Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We’re a recognized Elite Agency award winner and a leading property and casualty broker, benefits consultant, wealth manager, and retirement plan advisor. NFP provides solutions enabling client success through the expertise of over 7,000 global employees, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors and financial institutions. To learn more, please visit: https://www.NFP.com.

We're looking for a Benefits and Technology Support Intern to join our team who'll be responsible for supporting the Benefit & HR technology team through project management, including support of benefit administration systems and other online enrollment tools (SaaS products). This position also assists in various other technology projects, such as creating and editing documents in Microsoft Word and Excel.

This is a hybrid position with in-office flexibility 2-3 days a week. The intern is expected to work for 15-20hours/week.

Essential Duties and Responsibilities:

• Collaborate with internal team, carriers or clients on special projects.
• Provide Quality Assurance testing of enrollment system.
• Learn process and understand features of online enrollment systems (Employee Navigator and Alex/Jellyvision).
• Assist in troubleshooting software issues and repairing them.
• Provide Online document support.
• Project Management, including balancing multiple projects simultaneously in a deadline driven environment.
• Learn process and understand features of online enrollment systems; with training, need to have a thorough working knowledge of systems.
• Collaborate with internal team, carriers, or clients on special projects assisting with finalizing or updating client census information, gathering plan settings and applicable plan documents from internal team or carriers.
• Provide Quality Assurance testing of enrollment system by way of auditing new client systems and Open Enrollment set-up, verifying information is set up correctly per final plan specs.
• Assist in troubleshooting software issues and repairing them as well as acting as another Employee Navigator support contact for internal teams.
• Provide online document support by way of uploading plan documents in enrollment system as requested.
• Performs other duties as assigned.

Knowledge, Skills and/or Abilities:

• Proficient in Microsoft Office (required).
• Self-starter and ability to work independently.
• Ability to work quickly in a fast-paced environment.
• Knowledge of web technologies.
• Excellent interpersonal skills, including the ability to communicate clearly and work effectively with individuals from diverse backgrounds and cultures.

Education and/or Experience:

• Working toward degree in computer science, human resources, communications or other business-related field.
• Experience with computer applications such as databases, spreadsheets, and reporting tools.

Certificates, Licenses, Registration: None Required

What We Offer

Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.