Who We Are

Covala Group (part of NFP Corp) is a proven enroller and administrator of voluntary, supplemental and individual disability benefits for large employers. Since 1993 we have connected employees of our clients to over $4.5 billion of income protection. We have also assisted Fortune 500 companies in the development and implementation of group life insurance, corporate owned life insurance, and long-term care programs. Our name, Covala, was inspired by the covalent bond, the strongest type of chemical bond there is. Covala embodies our dedication to forming powerful bonds with our clients and plan participants — connecting them to the benefits they need and the service they deserve.

We’re part of NFP, a seven-time Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. NFP is a recognized Elite Agency award winner and a leading property and casualty broker, benefits consultant, wealth manager, and retirement plan advisor. NFP provides solutions enabling client success through the expertise of over 8,000 global employees, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors and financial institutions.

The Client Service Associate, Customer Service (Long-Term Care) position is an integral part of a 6-person team. The role is central within the organization and is responsible for ensuring our clients' satisfaction and success throughout their benefits enrollment journey. You will be responsible for providing expert Long-Term Care (LTC) benefit enrollment guidance and delivering exceptional customer service to employees of our corporate clients.

The individual in this position will participate in company-wide projects that involve working with different teams. Key personality traits for success include high energy and drive, the ability to work on a team and a questioning mind. This is an excellent opportunity for a motivated individual to contribute meaningfully to a growing business and gain valuable experience.

Candidates for this position may be considered for a hybrid work arrangement from our NYC office or a fully remote role, based on their location and our needs. While the role is designed to accommodate location flexibility, there will be training sessions and meetings held either in-person or virtually to ensure a well-rounded onboarding and skill-development experience.

Position Responsibilities:

Essential Functions:

Customer Service Excellence:

• • Deliver exceptional customer service to address phone and e-mail inquiries, resolve issues, and provide timely assistance to LTC policy owners throughout the client lifecycle.