Who We Are

NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

This is a hybrid position with in-office flexibility 2-3 days a week.

Summary:

The role of the Salesforce Business Analyst will be part of the Applications Engineering Team. The role of the Business Analyst is to deliver high quality documentation for our business users & internal team. This person will work as both a technical business resource and BA to help prioritize requirements based on value and effort, perform business analysis, and drive actionable insights for the company. The successful candidate will coordinate with our Business Intelligence team, Quality Assurance team, Data Analysts, and other members of our cross-functional technology team.

Day to Day Responsibilities:

• Create and update Business Requirement Documents (BRDs), Processes, and Workflows relevant to Salesforce CRM and integrated applications.
• Create and update requirement documents as they relate to Cognos IBM, and Dynamics.
• Support in entering User Stories, Backlog Grooming, Process Flows, and User Acceptance Criteria.
• Collaborate with other Sr. Business Analyst, Development and Quality Assurance teams to validate requirements, support integration and user acceptance testing.
• Work with Change Management to maintain and coordinate communication with the userbase throughout each project.
• Work with the business to gather the business and functional requirements, by scoping, defining, and prioritizing requirements.
• Update process documents to reflect current requirements.
• Provide additional support to end users as it relates to answering questions, assist in reporting needs and review processes to complete tasks for each of the supported applications.
• Review and recommend efficiencies for Salesforce data support processes (user on and off-boarding, month-end processes etc.)
• Manage SFDC CRM application, including support requests and escalated administrative needs.
• Create and maintain documentation/training material assisting in training of users to help ensure adoption of tools.