Who We Are:

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Summary: The Communications PMO Intern supports the National Employee Communications Project Management Office (PMO). This role focuses on project coordination, intake management, workflow tracking, and capacity visibility to help ensure communications projects are planned, prioritized, and delivered efficiently.

Alongside core PMO responsibilities, this role contributes to the Wise & Well digital experience by using Foleon-the content management system for Digital Benefit Guides (DBGs). The intern will support the production of monthly Wise & Well newsletters and the ongoing maintenance and enhancement of Wise & Well modules within the platform.

The intern will work closely with PMO leadership and Communications team members to support project tracking, documentation, and process improvement initiatives.

Accountable for These Key Areas:

• Support PMO operations and project coordination activities
• Assist with project intake, tracking, and prioritization
• Update and maintain accurate project data across Planner and SharePoint Lists
• Support capacity planning, reporting, and process documentation
• Contribute to continuous improvement of PMO workflows and tools

Responsibilities:

• Project Intake, Tracking & Coordination
  • Support the review of incoming project requests to ensure completeness, alignment to scope, and readiness for routing
  • Proactively escalate unclear or incomplete requests, provide timely updates to the PMO team, and monitor and follow up on items requiring additional information to ensure they progress through the workflow.
  • Update and maintain project tasks in Microsoft Planner Premium (PMO project management software), including due dates, assignments, checklists, and links
  • Help maintain clear and consistent project entries in Planner and other tracking documents to support queue management.
• Wise & Well & Foleon Support

• • Prepare and publish monthly Wise & Well digital newsletters using the Foleon platform
  • Maintain, update, and support improvements to Wise & Well Foleon modules
  • Apply Foleon layout and formatting best practices used across Communications for DBGs
  • Support content organization, visual layout, editing, and quality control
  • Identify opportunities to improve workflow efficiency, usability, or content experience

• Capacity & Workflow Support
  • Help track team capacity and workload across active projects
  • Assist with identifying bottlenecks, overdue tasks, or incomplete project information
  • Support PMO efforts to balance work based on priority, renewal dates, and team capacit

• Communication & Collaboration
  • Communicate with PMO team members regarding missing information or project updates
  • Escalate unclear or incomplete requests to PMO leadership
  • Participate in PMO check-ins- and planning discussions

• Core Values
  • Demonstrate a shared commitment to the company’s Core Values and PeopleFirst culture

Goals & Measures of Success:

• Accurate and timely entry of projects into Planner and SharePoint Lists
• Improved visibility into project status and team workload
• On-time updates to project tracking tools
• Clear, usable process documentation delivered to the PMO team
• Reliable support of PMO operations during peak project periods
• Commitment to up to 40 hours per week during the internship

Qualifications:

• Working toward a bachelor’s degree in business, operations, communications, marketing, or a related field (rising seniors preferred)
• Strong interest in project management, operations, or process improvement
• Proficiency with Microsoft Office programs (required)
• Familiarity with Microsoft Planner, SharePoint, or similar project management tools (preferred; training provided)
• Proficient in at least one email service provider (required)
• Graphic design and web development experience (required)
• Strong organizational and analytical skills

Essential Functions & Skills:

• High attention to detail in a fast paced, deadline-driven environment
• Ability to manage multiple tasks and shifting priorities
• Self-motivated and comfortable working in a hybrid environment
• Clear written and verbal communication skills
• Comfortable working with data, tracking tools, and documentation
• Technology-savvy and eager to learn new systems and workflows
• Curious, process-oriented, and interested in how work gets done

What We Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $18 to $24 per hour. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.