A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes — knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $500B industry — we must be doing something right.
We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.
At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together.
Thumbtack by the Numbers
- Available nationwide in all 3,143 U.S. counties
- 70 million projects started on Thumbtack
- More than 4 million customers in the last 12 months
- Pros earn billions on our platform
- More than 8 million 5-star reviews for our stellar pros
- 1000+ employees and $3.2 billion valuation (June, 2021)
About the Customer Revenue Operations Team
We’re a brand new team at Thumbtack focused on the intersection of customer strategy and operations. Our team is laser focused on incubating and driving initiatives that target customer revenue and delight by leading cross functional efforts to deliver the best possible experience for our customers.
About the Role
As a Senior Manager of Customer Revenue Operations, you’ll lead a cross functional team to identify new opportunities for customer delight, build pilot infrastructures to test these hypotheses, and drive the P&L of each experiment through the scaling phase. You’ll play an integral part in designing, implementing, and continuously improving processes, systems, and playbooks that our Operational teams will use on a daily basis to differentiate our customers’ experiences.
Responsibilities
- Lead a team that executes and scales various initiatives in the Customer Revenue Operations portfolio
- Collaborate with cross functional partners in Customer Support, Marketing, and Product
- Conduct research and market sizing to support the evaluation and prioritization of new business opportunities
- Make practical recommendations that drive increased performance of Operational teams by gathering feedback and analyzing data
- Work with analytics to create and refine management dashboards and KPIs
- Interface with technical project management on systems, tools, and technical roadmaps
- Understand and share out important comprehension and customer trends to improve our product and customer experiences
Must-Have Qualifications
If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.
- 4-6 years in a highly analytical and relevant field such as management consulting, investment banking, or internal strategy and/or business operations experience at a technology company
- Comfort with adapting and adjusting to multiple demands, shifting priorities, and ambiguity
- Proficient in analytical tools such as SQL, Excel, Tableau
- Experience building and scaling processes within an organization
- Proven history of cross-functional leadership to design and execute on strategic initiatives
- A strong team player who embodies our corporate values
- Proven track record of collaborating cross-functionally and communicating effectively with internal stakeholders across multiple levels of seniority
Nice-to-Have Qualifications
- 2-4 years of direct people management experience
- Experience navigating customer centric, product driven organizations (with a preference for SaaS or marketplace startups)
- Experience managing customers directly, or working within customer-facing organizations
Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Ontario or the Philippines. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. In cities with 5+ employees, we are establishing local communities, where employees can gather for local events. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. We always prioritize the health and safety of our employees. Currently, participation in these events and Thumbtack library use are optional. Both require employees to be fully vaccinated.
#LI-Remote
- Virtual-first working model coupled with quarterly in-person events and Camp Thumbtack
- 20+ company-wide holidays including two week-long shutdowns
- Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila
- Stipends for remote work support, home office set-up and internet
- Subscriptions and Employee Assistance Program for mental health and well-being
- Cell Phone Reimbursement, Thumbtack services (North America only)
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact recruitingops@thumbtack.com.