A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes — knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $500B industry — we must be doing something right.
We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.
At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together.
Thumbtack by the Numbers
- Available nationwide in all 3,143 U.S. counties
- 70 million projects started on Thumbtack
- More than 4 million customers in the last 12 months
- Pros earn billions on our platform
- More than 8 million 5-star reviews for our stellar pros
- 1000+ employees and $3.2 billion valuation (June, 2021)
About the Role
We are looking for customer-obsessed team members who are engaged, innovative, and reliable. As a frontline advocate, you will partner with our pros and customers from start to finish to resolve their concerns. By handling inbound requests, you will help our users navigate the challenges of account changes, profile updates, billing inquiries, website and app assistance, and retention while ensuring a high-quality, low-effort experience. We will train you on the value of Thumbtack and provide you with technical troubleshooting basics. Our training goal is to empower you to help professionals build successful businesses and assist customers to complete the projects central to their lives.
The Customer Success Specialists create user experiences that are simple, valuable, and inspired. They are responsible for making sure that all professionals get best-in-class support whenever they contact Thumbtack Service & Support. Conflict resolution and negotiation skills are a must as you actively listen and offer unique and innovative solutions. You are the choice of Thumbtack on the front lines! By addressing their concerns correctly and accurately, you will help set our professionals up for success.