The Opportunity
Join Zurich’s Life Insurance & Investments division as a Retention Specialist and enjoy providing outstanding service to our customers.
The Role
In this diverse role, you will be responsible for the delivery of exceptional service to deepen customer loyalty and advocacy to retain business. You will manage inbound and outbound customer interactions though telephone and email channels, to assist customers with maintaining their insurance cover. The role will see you execute agreed strategies to maintain and improve customer retention across multiple interactions including cancellations, cover reductions and financial hardship. In addition, you will also provide support to our vulnerable customers.
If you thrive in providing excellent customer service and have a desire to grow your career in Insurance, this will be the ideal role.
Your Experience
You will be a motivated individual who is passionate about exceeding customers’ needs and expectations. You will have excellent communication and relationship management skills, high attention to detail and a solution focused mindset. You enjoy being part of an engaging, supportive team where you can collaborate and learn.
If this sounds like your next opportunity, please apply online.
Why Zurich
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!
Join us as we constantly explore new ways to protect our customers and the planet.
- Location(s): AU - North Sydney
- Remote working: Yes
- Schedule: Full Time
- Recruiter name: Katrina Maree Samuel
- Closing date: