The Microsoft Procurement mission is to deliver business value through proactive global solutions that are innovative, compliant, and cost effective. Procurement is a global team of 215+ employees across 30 countries supporting 100+ geographies and facilitating billions in annual purchases worldwide. Microsoft Procurement fosters a culture of innovation, operations excellence and provides great career growth opportunities with a rewarding and flexible work environment so you can better integrate professional and personal life.

The Talent Services team is responsible for providing efficient, scalable, user- friendly, and compliant programs to Microsoft employees to engage external talent. Our team achieves its mission through a large-scale contingent staffing program and freelance program, each supported by a Managed Services Provider (MSP).

The Talent Services - Program Manager position offers a unique opportunity to deliver enterprise-level impact at Microsoft, leveraging a broad ecosystem of suppliers and service providers providing the talent that enables our business. If you share our customer obsession and growth mindset, consider joining our dynamic and diverse team. The ideal candidate enjoys deep stakeholder engagement, solving complex business problems through innovative program design, driving digital transformation, and managing supplier resources to deliver an exceptional customer experience.

Our team will take into consideration the option for you to work and be located outside of Redmond, WA and Atlanta, GA.

Responsibilities

• Be accountable for talent services programs as part of a team in multiple geographies across assigned functions (i.e. contingent workforce and independent contractor/freelance programs) .
• Manage stakeholder relationships and oversee operations in designated geographical region.
• Provide strategic guidance and direction to the managed services provider (MSP) or other supplier resources to deliver program goals and objectives
• Review program metrics and stakeholder feedback to drive ongoing program improvement while growing program utilization and value.
• Provide guidance to internal stakeholders when evaluating contingent workforce staffing strategies, processes, and policies to ensure practices align with Microsoft principles
• Ensure user satisfaction through ongoing communication and relationship management.
• Drive digital transformation through innovative contingent workforce solutions, including emerging talent sourcing trends.
• Provide meaningful leadership and impact to Microsoft’s supplier diversity goals, while supporting expanding social responsibility initiatives.
• Partner with Procurement teams, business groups, Finance, IT, HR and legal teams to anticipate contingent workforce needs across the organization while complying with ever-changing statutory regulations.
• Exercise judgment and take appropriate action within defined program policies and procedures.
• Network with industry and professional organizations to stay up to date on trends and best practices.

Qualifications

• Bachelor's Degree AND 5+ year(s) program management, HR, staffing industry, or Procurement experience -OR- equivalent experience.
• Experience managing a large and complex service offering, including oversight and accountability for program KPI’s, stakeholder relationship management, supplier management, program development, and change management.
• Ability to advise and influence business leaders and stakeholders without authority and work collaboratively within a global and diverse set of stakeholders.
• Adept at presenting and evaluating complex, large work items involving business process and/or technology to executive levels
• Ability to adapt to shifting priorities, demands, and deadlines with the ability to work in ambiguous scenarios and create clarity to drive cross functional engagements to achieve business objectives.
• Proven ability to develop multi-year strategy, business case, requirements, and project plans resulting in measurable business impact.
• Experience collaborating with and managing service providers to contractual expectations while inspiring passion for the business.
• General knowledge of contingent workforce regulations including worker classifications and compliance requirements preferable.
• Strong analytical skills / data-driven decision-making acumen.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.