Microsoft is empowering every person and every organization on the planet to do more and achieve more. We have set ourselves three bold ambitions: create more personal computing, reinvent productivity and business processes, and build the intelligent cloud. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their best each day.

As part of our transformation, one of our key areas of focus is the modernization of our sales motions. The SMC (Small, Medium & Corporate) organization has a charter to accelerate Microsoft’s growth in its cloud-first, mobile-first businesses along with the traditional businesses. This organization is at the forefront of leveraging modern technology and big data and analytics to drive impact at scale.

Are you an entrepreneur at heart who prefers working in a hyper-collaborative environment to get your creative juices flowing? We are looking for a Capability Innovation Program Manager to be a thought leader in how technology can be used to drive SMC success. This role is for an individual who enjoys working in a fast-paced environment where you can evolve our capabilities to the next generation and make an impact.

Responsibilities

Understand and track the health and adoption of these capabilities:

• Develop and land strategic initiatives to support Small, Medium and Corporate (SMC) sales and tools operations
• Be confident in presenting and articulating the business value of tools and capabilities to managers and executives of all levels. Communicate implementation milestones and provide a high level of visibility on all active implementations.
• Manages negotiation and conflicts related to overall solutions design with a high-level of professionalism.
• Drive technology discussions and prioritization with IT, Product Group, Partner Center Engineering, Quote Center Engineering and Operations.
• Leverage cutting-edge technology to drive productivity improvements and automation. Drive use of automation tools and technologies within the entire implementation process (e.g., including program landscape research analysis, project plan, timelines, milestones, performance metrics, and/or resource needs for complex programs)
• Collaborate with project teams to propose innovative technology solutions and drive the design execution from concept to completion.   
• Ensure SMC business requirements are captured and prioritized by various engineering teams.
• Translate business and technical requirements into offering enhancement or new offering development initiatives including business case creation, offering definition, materials development, etc. based on available investment, resources, capacity, and timelines.
• Work with local/regional sales leadership to understand business objectives and how capabilities will support the objectives.

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 5+ years experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field
  • OR equivalent experience.
• Ability to connect the dots organizationally, network effortlessly and influence various roles, levels and profiles to drive collaboration , strategy and program excellence.
• Skilled in business process analysis, requirements gathering, and solution design.

Additional or Preferred Qualifications

• 10+ years of experience in technology sales/marketing management, systems infrastructure.
• BS/BA required; MBA preferred.
• Deep understanding of sales process and marketing/sales hand-offs.
• Ability to manage multiple projects with competing priorities across worldwide based talent in multiple time zones.
• Strong communication, interpersonal, teamwork, and organizational skills. Ability to interface at all management levels and influence strategy decisions, as well as mobilize and influence diverse functions and partners.
• Flexibility to handle directional changes with the ability to juggle moving priorities to ensure project success.
• Ability to contribute consistently and positively in a high-paced, fast-changing, and sometimes unpredictable work environment.
• Proven ability to assess business needs, prioritize accordingly and escalate appropriately.
• Analytical thinker with a can-do attitude and flexibility to accommodate to evolving business needs.
• Familiarity with modern sales techniques and digital selling tools preferred. Experience with CRM is a plus.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.