Are you interested in working for one of the most exciting products in Microsoft, passionate about exceeding customer expectations and advancing Microsoft's cloud first strategy? Are you interested in a start-up like environment, passionate about cloud computing technology and driving growth in one of Microsoft's core businesses? If so, then look no further than the Azure Customer Experience (CXP), Customer Reliability Engineering (CRE) Team! Microsoft Azure provides customers with on-demand and infinitely scalable infrastructure and platform for customers to build, host, and scale service applications on the Internet through Microsoft's global data centers.

Azure CXP CRE is a top-level pillar of Azure Engineering that leads world-class customer reliability engagements, modern customer-first experiences for scale, and drives deep customer insights and empathy into the broader Azure Engineering organization. Our teams are listening to customers around the clock, driving quality improvements and capabilities into services, support programs, service incident experience, community engagements, and more. Our “no dead-end’s” philosophy ensures that every customer, regardless of size or scale, can realize their full potential through the Microsoft Cloud.

Azure CXP CRE is looking for a customer focused Principal Reliability Engineering Manager passionate about Customer reliability engineering (Availability, Reliability, Resiliency, site up) and supportability of the Azure platform at scale for our Air Gapped Clouds. This role will be accountable improving customer experience on Azure, for diagnosing and troubleshooting mission critical customer applications built on the Microsoft Azure platform. The successful candidate will be able to demonstrate breadth while managing complex, highly available services with a deep understanding of the underlying components (Azure Platform, Azure SDK, Azure Portal), and work directly with Customers, Customer Support, Livesite Teams, and Engineering.

Responsibilities

• Lead a team of Reliability engineers in region with specific focus on crisis management and customer reliability experience
• Collaborate closely with Engineering/PM to drive continuous product quality improvements based on customer signals.
• Improve Customer experience by analyzing signals from various sources, driving RCA's and Service improvements involving bug fixes
• Identify and drive requirements for increased customer self-supportability
• Identify and drive implementation of customer centric mitigation levers and playbooks for Operations
• Participate in the design of V. Next architecture for Cloud infrastructure services, focusing on strategic customer support scenarios
• Enthusiastic, self-motivated, and a great teammate.
• Excellent collaboration, organizational, time management skills.
• Data driven with a focus on business results for projects undertaken.
• Demonstrated ability to develop key partnerships.

Qualifications

• Must have Engineering experience in a 24 x 7 x 365 enterprise environments
• Desired Technical expertise on Azure services and capabilities and/or cloud platforms
• Fluency in one or more automation languages (PowerShell, CLI etc.)
• Communication skills that allow you to take lead and control the communication with customers, internal Microsoft stake holders and third party vendors.
• Understand High Availability, Disaster Recovery, Business Continuity, Performance Tuning
• Demonstrates strategic thinking, quantitative and analytical skills, team leadership, and collaboration
• Excellent problem resolution, judgment, negotiating and decision making skills
• Desired Strong knowledge of Windows Platform or Linux, developer tools and ability to diagnose and debug user code
• Effectively manage and prioritize multiple tasks in accordance with high level objectives/projects.
• Excellent written and oral communication skills required; Ability to communicate to a variety of audiences; including high-profile customers, executive management, and engineering teams.
• Desired BS/BA in Computer Science, Engineering, Math or equivalent experience

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination.
• Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.

Candidates selected for this position may need to comply with Federal Executive Order 14042 mandating that federal contractors and subcontractors receive the COVID-19 vaccine by being fully vaccinated before their date of hire, or work with Microsoft to receive an approved religious or medical accommodation.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.#AZCXP