Microsoft Store Studio is looking for an AEM Experience Platform Specialist that is excited about improving the customer journey across Microsoft.com. You will work with multiple partners across the Marketing Consumer and Business (MCB) organization, and engineering to define and design our page layout strategy. Microsoft is migrating our broad network of sites over to our new platform built on Adobe Experience Manager (AEM). This role will collaborate with internal creatives to create the experience by building a set of page layouts that drive consistency and unifies our customer journey.

At Microsoft, your work will be seen and experienced by millions of users every day.

Key objectives:

1. Develop our page layouts strategy within AEM, aligned with partner goals and business requirements.

1. Manages AEM page layout library and standards

1. Analyzes new requirements for websites and transforms them to standardized authoring requirements for Engineering

1. Expands product knowledge and shares expertise with the organization

1. Owns business requirement prioritization and standardization

1. Manages standards and processes for the platform

Our Studio capabilities include brand and content strategy, design, UX, program management, research, and optimization – focused on making our customers the center of our design thinking.

We care passionately about the smallest details through each phase of the design process. To us, the customer experience isn't just about visually designing a great experience, it goes beyond that, thinking through the entire customer journey. Our proven record of designing and delivering innovative solutions is what our partners know and expect from us. The ideal candidate is a strong, dynamic personality who sees a set of design constraints as a challenge for creativity.

This role is ideal if…

• You have experience with defining page designs for multiple audience types.

• You are a design thinker who looks holistically for solutions that span the entire customer journey.
• You are fluent in best practices for Customer Journey Mapping, Design Systems, Content hiearchy, Visual Design, and Interaction Design.
• You effectively lead collaboration across teams; not just gathering business requirements but helping to define them.
• You are passionate and knowledgeable about new and emerging design trends that enhance a user flow.
• You are someone who is an empathic thought leader that is comfortable being authentic in your collaboration style.

• You clearly communicate complex concepts across different audiences and varying levels of an organization.

This role will allow for 80% remote work with 20% onsite from a Microsoft Stores HUB office location.

Responsibilities

• Working with the Design Director, set the strategic design vision and tactical priorities for designing our template strategy across Microsoft Consumer and Business site experiences.
• Conduct assessments of existing Microsoft properties to translate customer needs into design requirements.
• Work closely with our design system lead to inform component and pattern design updates for partners.

• Visualize your ideas through the creation of wireframes, design mocks, basic prototyping, and storytelling.
• Work across our internal Studio leads and organizational boundaries to define, manage and prioritize work.

• Work showcasing your best B2C and/or B2B examples for web and mobile optimized applications.
• Proficiency in tools such as Figma, Adobe XD, Microsoft 365, and Microsoft Teams.
• Deep expertise working with the Adobe Experience Manager (AEM) platform.

Qualifications

• Deep understanding of Adobe Experience Manager
• Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, or related field AND 5+ years experience working in product or service design
  • OR Master's Degree in Industrial Design, Product Design, Human Computer Interaction, or related field AND 4+ years experience working in product or service design
  • OR equivalent experience (e.g., experience using design thinking to solve problems).

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.